troubleshooting Question

Citrix XenApp Shadow Delegation

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HowcoFlag for United Kingdom of Great Britain and Northern Ireland asked on
3 Comments1 Solution2499 ViewsLast Modified:
Hi all,

Does anyone know how to allow a normal Citrix user to shadow other users with the Citrix Shadow Toolbar?  i.e. a non-admin user.

We are using Citrix XenApp 6.5 over Windows Server 2008 R2.

The users have access to the Shadow Toolbar but after browsing to the remote user they get an error saying that the request was denied when they try to shadow them.

I have tried adding them as a citrix administrator in AppCenter but the permission for shadowing is not there.

Sekar Chinnakannu
Staff Engineer

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