troubleshooting Question

2TB Toshiba USB drive prevents booting on Intel Motherboard D865GLC

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Mark asked on
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I have an Intel motherboard model D865GLC with a Pentium 4 3.0Ghz, 2GB of memory and USB 2.0. This setup has been running file for quite some time. I added a new TOSHIBA 2TB USB 3.0 external drive, model MQ01ABB200. Even though the drive is USB 3.0, I was assured by the seller that it was backwards compatible with USB 2.0.

This works fine: I can read/write drive, but when the computer reboots it hangs at the Intel Logo screen ... forever. If I physically remove the drive it boots OK. I've set the bios to not include USB devices in the boot order and also to disable USB boot. This does not help. I've moved the drive to different USB ports (but not to every port) and still no go.

This is really a fatal error. This drive goes on an unattended remote server that is set to boot on power-up. With this drive, it will never reboot after going down. If I cannot remedy this, the drive will have to go back.

Does anyone have any experience with this kind of problem?
Shane McKeown
IT Engineer

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