troubleshooting Question

Strange malware issue with Win 7

Avatar of Bruce Corson
Bruce CorsonFlag for United States of America asked on
Windows 7
6 Comments1 Solution275 ViewsLast Modified:
A client's Win 7 Home laptop will not fully start in normal mode. It takes a very long time to get to the point where one is given a choice of user accounts. Also, at that point it starts playing music and news announcements, jumbled together.

In safe mode I have been able to run rkill, followed by Malwarebytes. I found just two things with that (sorry I didn't make note of what). Restarted, ran rkill and ESET online scanner. Found nothing. Then Roguekiller, then tdsskiller, then Superantispyware.

It is still slow-starting, does the music/news thing, and won't start in normal mode.

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