troubleshooting Question

How to get Cisco Unity to recognize new Exchange server

Avatar of TOHIT
TOHIT asked on
ExchangeVoice Over IP
1 Comment1 Solution424 ViewsLast Modified:
We recently had some problems with our old Exchange 2003 server.  We are preparing to move to Exchange online in about 60 days.  Because the database is acting up, we decided to stand up another Exchange 2003 server and move users to it.  We are going to leave the original server also.  When we moved a couple of test accounts, we noticed that everything worked except for the unified messaging.  We use Unity 5 (it's getting upgraded this year also).  We can leave messages from internal extensions, and they show up in email.  However, when we try to log into the account from the phone, it says that the message server is unavailable.  Also, when we call in from the outside, it doesn't even show up in the email box.  

What link between the additional email server and the Unity server am I missing?
IT Architect
Join our community to see this answer!
Unlock 1 Answer and 1 Comment.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros