troubleshooting Question

Problem with IBM Ultrium tape drive, diagnostic says clean, but tape won't spin

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ImpressionistFlag for Australia asked on
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We have a IBM ULTRIUM-HH3 SCSI Sequential Device and it just stopped the other day during a backup. The bottom orange status light keeps blinking. We ran the diagnostic and it says CLEANING REQUIRED.

We have tried several new cleaning tapes and they don't spin at all, they just sit there.

Any ideas?
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