Link to home
Create AccountLog in
Avatar of BasilFawlty001
BasilFawlty001Flag for Canada

asked on

How can I change the email for a Microsoft VLSC user when the domain is expired?

I added a licence to our VLSC account for the first time in years today and noticed that the vast majority of our licenses belong to a user with an email address that no longer exists (the domain is no longer ours).

Am I able to change the user that the licence belongs to without access to that email address?

If not, what are my options?
ASKER CERTIFIED SOLUTION
Avatar of David Johnson, CD
David Johnson, CD
Flag of Canada image

Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
See answer
To edit the permissions of a user, complete the following steps in the VLSC:

Click Administration and then click Manage Users to access the Manage Users page. Click the Email Address hyperlink of the user whose permissions you need to edit to access the Edit User page.
In the Permissions table, do one of the following:
To edit role(s): Locate the Licensing ID(s) you want to edit and select or clear the check boxes of roles for the Licensing IDs that are listed.
To remove Licensing ID(s): Locate the Licensing ID(s) you want to remove and click the Remove icon associated with it (that is, the red X located in the left column of the row).
Click Add to save the updates.
An e-mail message is sent to notify the user of the adjustments that have been made. Roles are immediately available to the user.

Note: Deleting permission to a license does not delete the user from the VLSC. Their business e-mail is always associated with an agreement even if they do not have licensing permissions.

For more information go through below link.
http://community.spiceworks.com/topic/223160-how-do-you-delete-a-user-from-the-microsoft-licence-volume-centre
You please contact the Microsoft partner from where you bought the license.
They would be able to help you ASAP.

They may ask you to send a fax/email from your side to change the email address.