Outlook sends wrong reply e-mail address

Sorry here is the picture.   In this picture is what I would like the e-mail address to be (not actual name).   But I cannot put that in the box.   I have to put JJones @snet.net to make it work.
Setup-page.tif

yes you will need to have the account login into AT&T to be able to send via SMTP, however there should be a setting in the More Settings button/advanced menu where you set the REPLY email address in the General tab i think.  This is shown when Outlook is setup in Internet/local config mode.

Can't screen-shot the exact location, as my Outlook in in corporate/exchange mode, so that setting is not shown.

You can also update on a per message basis by starting a new message and then click the Options menu on the ribbon bar to reveal the Direct Replies To function.

http://office.microsoft.com/en-gb/outlook-help/change-email-account-settings-HP010354981.aspx - section on changing email address should help.

Just to try I went in and deleted the account and created a G-mail account to eliminate any issues with At&t.  I went into Outlook and reset the account with the G-mail Account.  After setting the account up I sent a test mail to another live e-mail account, it went through.   Again, in the receiver name when I open the e-mail is the persons name

Example :
John Jones (JJones@Gmail.com)

The e-mail that it is showing is not the e-mail I want showing.  I want it to read JJones@ABC.com.

When I hit reply, it goes back to JJones@ABC.Com.   This is the e-mail I want it to go back to but I want it to also read as John Jones (JJones@ABC.com) on the sender on the e-mail.  

Any idea why this is not showing up even though it is being sent this way?

Sender will always show as whatever the Primary account (Gmail) is set to, the only address you can play with would be the Rely To address setting, as I have mentioned above.  This is to prevent spoofing and other illegal uses of sending email.

you can normally choose when you open a new message, what account to use for sending if you have multiple accounts added to Outlook.

In the General tab under "More Settings" the "Mail Account" is John Jones.    Under "Other User Information"   the Reply E-mail says JJones @ABC.com.

Why won't that come up in the Repy email?   When you hit reply, it goes to that e-mail.

Why would that be spoofing?  It is going to the company website E-mail "ABC.com" the user is just using g-mail as a vehicle to send the e-mail.

your trying to send ABC.com email through Gmail.com system -- its all do with authentication and email relaying, your trying to relay a company email through 3rd party mail system (some email systems refuse emails not listed as their expected sender domain), as per your original issue of receiving email from your company website and send via your ISP, its the same scenario.

you can control how the person receiving the email replies to the right address (ABC.com) via the settings i pointed out, or by the option on the ribbon bar of a new message -- you still need to authenticate with your SMTP server to be able to send.  So if you have the Reply Email listed as ABC.com (you can choose to SHOW the FROM field in a New Message under Options, beside BCC), there should be no reason why the system won't now work for you as the recipient will hit reply at their end and it should add in the ABC.com email address.

you should be able to test the system by sending an email to your GMail test account, to see that it lists the ABC.com address to reply to.

So even though I have JJones@ABC.com in the "Reply E-mail" it still doesn't show.   All other people in this company have similar setup (i.e. the incoming is the website and the outgoing is their ISP, not the company website) and they all show

From:  xxxxx  xxxxx (xxxx.xxxxx@ABC.com)

when you send the email out to say a Gmail account, when you attempt to reply, what address does it show??

It shows JJones@gmail.com on the incoming mail to whomever they send an email to,  but when the recipient replies it goes  to JJones@ABC.com.  

The user, JJones, doesn't want the people copying this e-mail address (JJones@gmail.com) because they want all e-mails going back to their JJones@ABC.com

I have looked at many Outlook users setup and what ever E-mail address is in "E-mail" on the setup page is, that is the one that shows up on the e-mail when they send it to the recipient, except for this user.

DO you think I need to re-install Outlook or is it an ISP issue?

I ran a repair through Office 2010 installation file.  I removed all the Outlook accounts and created a new profile.  I set all settings correctly.  I sent an e-mail and it still is doing the same thing.  Does anybody have any suggestions?

its very odd its only 1 user with the issue, and you have created a new profile, so either the user has some odd group policy settings, or there is an issue with their system.

can they try using a system you know to be working (someone on hols) that you can borrow for a brief test.  If they fail on a known working system, then you know its an AD/GPO based issue and not system based.

I tried their account using their settings on my Outlook and still did the same thing.   I don't understand how if I have the JJones@ABC.com on the "reply email" under general settings in "more settings" and the same e-mail address on the setup page under the person's name, how it can show something different.

I need to try it on a different computer as you are describing.

It did follow them to a working machine, but I don't hear from the customer anymore so I need to close this out with a thank you but without having a definite answer