Remote Control sessions from Windows Server Standard 2008 R2

check if below hotfix is installed on the server

http://support.microsoft.com/kb/2359223

Please provide us the crash dump c:\WINDOWS\MEMORY.DMP

Also check installing the hotfix  http://support.microsoft.com/kb/980932

will confirm both hotfix installs and get crash dump.

Thanks

Check this KB article and hot fix

http://support.microsoft.com/kb/2525246

I am waiting for feedback from site and will provide information as soon as possible.

I can confirm that none of the above hotfixes have been implemented. We will be implementing the hotfixes one at a time and test. The memory dump will be made available as soon as possible.

Hi
we have tried installing all three hot fixes but get a message stating " the update is not applicable to your computer". The operating system is Windows server 2008 R2 as per attached file.
Sever.PNG

Hi,

As per the blue screen error STOP 0x0000003B, the above hotfix should resolve the issue. I believe that you have downloaded the incorrect version of the hotfix which is not compatiable with 2008 R2 64 bit. You just go through this link http://support.microsoft.com/kb/980932 and when you click "hotfix download">>I accept the agreement>>On the next page click "Show hotfixes for all platforms and languages (3)" , then tick "Windows 7/WindowsServer 2008 R2 x 64bit platform">>Download it and install it on the server.

Usually the BSOD appears if you install any wrong driver or applications, just try to uninstall the driver which you have installed recently ( should be login to safe mode).

I hope this helps.

Hi  radhakrishnan2007

I will check again and confirm. Thanks for the response.

Hi all,

Attempting upload of the memory dump file after the blue screen error. will upload to skydrive and update post with link where dump can be viewed.

thanks again,

Hi all,

uploaded is the memory dump after the blue screen on the server.
any help in looking through this to determine the issue is much appreciated.

thanks.

http://www.4shared.com/folder/70xSSIxE/Public_Share.html

In addition to above , Even if you uninstall your BackupExec [Backup agent] from your server ,most probably it may fix the issue.

Thanks Rusty,

We loaded the patch 2 weeks ago and so far all is still working.