sbaines
asked on
Groupwise Message Restore
Hello All!
We have a user that has had something happen to his mailbox, and the majority of his emails have been deleted, I'm not exactly sure how at this point, that is something that I will have to to figure out after I get them back. I have been trying to restore them, and have run GWCheck etc. on the mailbox, and was able to recover some of the messages. Unfortunately, the mailbox contained an extraordinary amount of messages, 60K+, however, they are necessary for the persons function, and this has not been easy!
Details:
Groupwise 8 Post Office Server:
Server: SLES 10 SP3
Novell OES 2 SP3
*Restore Area Management configured from Groupwise server using ConsoleOne 1.3.6h
UNC Path: /mnt/<restore server>/vol/gwrest/wpdomai
Restore Server:
SLES 10 SP3
Novell OES 2 SP3
I have had to create the Restore Area Management on another SLES server, due to lack of space on my Groupwise server. I get the following error on a Windows 7 workstation, using a Groupwise 8.2 client when trying to access the RAM path backup:
Groupwise Error [8219]
"Failed to connect to a remote network source."
I click OK, and it presents a dialog box that I can use to browse to the location and it will open the backup and I can see the "lost" emails, but when I try to restore them I receive this error:
Groupwise Error [d069]
"You have attempted to open an incompatible backup database. You must either change connection modes or open a different backup database."
I've found and read a lot of dead-end forum leads, including a TID about having to setup Samba shares, which I've been able to do on the RMA server, but not the Groupwise server. I had an open ticket with Novell, however that was nothing but communication nightmare and no help at all (so much for $15K for support)! Anyone have any words of wisdom?
We have a user that has had something happen to his mailbox, and the majority of his emails have been deleted, I'm not exactly sure how at this point, that is something that I will have to to figure out after I get them back. I have been trying to restore them, and have run GWCheck etc. on the mailbox, and was able to recover some of the messages. Unfortunately, the mailbox contained an extraordinary amount of messages, 60K+, however, they are necessary for the persons function, and this has not been easy!
Details:
Groupwise 8 Post Office Server:
Server: SLES 10 SP3
Novell OES 2 SP3
*Restore Area Management configured from Groupwise server using ConsoleOne 1.3.6h
UNC Path: /mnt/<restore server>/vol/gwrest/wpdomai
Restore Server:
SLES 10 SP3
Novell OES 2 SP3
I have had to create the Restore Area Management on another SLES server, due to lack of space on my Groupwise server. I get the following error on a Windows 7 workstation, using a Groupwise 8.2 client when trying to access the RAM path backup:
Groupwise Error [8219]
"Failed to connect to a remote network source."
I click OK, and it presents a dialog box that I can use to browse to the location and it will open the backup and I can see the "lost" emails, but when I try to restore them I receive this error:
Groupwise Error [d069]
"You have attempted to open an incompatible backup database. You must either change connection modes or open a different backup database."
The 2 servers can ping each other by DNS name and by IP address.
The POA has rights in the RMA config and the directory on the other server where the restored files reside.
I have restored the entire Post Office to this directory including the offiles, ofuser, ofmsg, etc.
Made sure that no directory in the path has more than 8 characters.
I've found and read a lot of dead-end forum leads, including a TID about having to setup Samba shares, which I've been able to do on the RMA server, but not the Groupwise server. I had an open ticket with Novell, however that was nothing but communication nightmare and no help at all (so much for $15K for support)! Anyone have any words of wisdom?
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ASKER
I've figured it out! I am able to restore the files. I did an ncpmount to the RAM server in the /mnt directory on the Groupwise server and made sure that the Linux path in the RAM config pointed to it and it worked like a charm! The only issue I have now is that a whole block of emails are missing from both the "live" and "restore". All emails from the year 2010 through 2012 are missing, anything prior to 2009, and and from this year, are there. Now to figure that out! Any ideas?
ASKER
Also, to answer your queries... No, /mnt is not part of the path, it is part of the System Preference. I confirmed that I have restored the entire Post Office.
My UNC Path is:
\\<restore server>\Vol\gwrest\wpdomai
My Linux Path is:
/<restore server>/media/nss/Vol/gwre