asked on

Computer crash with 10000008e error

A computer with no hardware changes crashed and had the error signature below. Doing a little research looks like it could be several things. Any help solving this would be greatly appreciated.
BCCode : 0000008e BCP1 : c0000005 BCP2 : BD0D3190 BCP3 : B301A080 BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

pjam

What is your antivirus software?
Please upload minidump:
C:\Windows\Minidump\Mini100410-01.dmp

regsamp

ASKER

Event ID is 1003. Antivirus is Kaspersky and I will check for the Minidump now.

regsamp

ASKER

Minidump uploaded.
Mini071213-01.dmp

pjam

Here is what Bluescreen sees:
Mini071213-01.dmp      7/12/2013 1:52:37 PM      KERNEL_MODE_EXCEPTION_NOT_HANDLED      0x1000008e      0xc0000005      0xbd0d3190      0xb301a080      0x00000000      nv4_disp.dll      nv4_disp.dll+c1190                              32-bit      nv4_disp.dll+c1190                              4      15      2600      114,688

win32k.sys      win32k.sys+c84c3      0xbf800000      0xbf9c7a80      0x001c7a80      0x50a1a16d      11/12/2012 9:25:01 PM

nv4_disp.dll      nv4_disp.dll+c1190      0xbd012000      0xbd5b7100      0x005a5100      0x4a54d414      7/8/2009 1:15:00 PM

Have something else hot now, will check this out after that.

regsamp

ASKER

I apologize but I am not very good with reading minidumps. Does this lead to a point of origin?

regsamp

ASKER

That was the only file under %windir%\Minidump\ subdir Darr247.

ASKER CERTIFIED SOLUTION

pjam

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

regsamp

ASKER

No problem. Yes, that is what it is. So the video card driver needs to be updated?

SOLUTION

Darr247

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

pjam

Yes,
I would boot into safe mode (F8) with networking to uninstall the nvidia and then load the latest for your card. If you have the latest already then try a slightly older one.

PS make sure you know the Administrator password before going into safe mode, change it now if you are unsure.

regsamp

ASKER

Okay, we will not install the driver from the Windows Update but how can we tell which brand, model and version it is without opening up the machine?

pjam

Device Manager should tell you. Right click on My Computer and select Manage, then Device Manager.

Never a good idea to let windows update install drivers.

regsamp

ASKER

Okay, I will try and find the newest driver and post back here if I cannot find the driver. Thank you for the quick help pjarn and darr247.

Darr247

If you can't find anything newer on the computer maker's support site, go to
http://www.nvidia.com/page/support.html
and click the Download Drivers button, then select your video card and OS from the picklists.

regsamp

ASKER

Okay, I will try that link that you provided.

pjam

What make and model is your computer?
Is the video card original or an add on?

regsamp

ASKER

We had the computer built so there is no standard make and model. The video card is an add on. Once the user if off it, I will try getting the information from Device Manager on the video card and then download from the link provided of nivida.com

pjam

Great, you are on the right track. If it was a Dell or HP I would agree with Darr247, manufacturers web site is better for those.

regsamp

ASKER

Okay, thank you pjarn. I will post back with the results.

viki2000

Is your Windows XP Home Edition or Professional Edition?
Few months ago I had troubles with some software/drivers giving me blue screens on Home Edition but not on Professional Edition.

regsamp

ASKER

This is the Professional Edition.