troubleshooting Question

Printer installation error using TCP/IP Port

Avatar of kg6lfz
kg6lfz asked on
Printers and ScannersTCP/IPWindows XP
10 Comments2 Solutions885 ViewsLast Modified:
I tried to install HP CP3505 color printer using Standard TCP/IP Port.  When I click on finish, I get an error "Unable to Install Printer.  The print processor does not exist."  So, I tried to remove the existing driver from Print Server Properties, but got another error, "Unable to remove HP CP3505 driver.  The specified printer driver is currently in use."

I thought the print driver got damaged, so I downloaded it from HP site and tired it again.  The result was the same.  

Does anybody know why I can't install the printer and how to resolve this error?  My machine is XP Sp3.  Thank you very much in advance.  HB
ASKER CERTIFIED SOLUTION
hlaprade

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