troubleshooting Question

Why is a user getting prompted for username / password in Outlook ANywhere SBS 2011 Exchange 2010

Avatar of BeGentleWithMe-INeedHelp
BeGentleWithMe-INeedHelpFlag for United States of America asked on
ExchangeOutlookSBS
4 Comments1 Solution1582 ViewsLast Modified:
We have 1 user using Outlook Anywhere outside the office on a win 7 laptop, office 2013 outlook.  there's only the 1 user so I don't know if it's a server or laptop issue.  the laptop has been in the office and is part of the domain.

Outlook was working OK for a week. Now they get a pop up titled windows security
then it says microsoft outlook
connecting to [username@domain.com]

and prompts for username and password.

we tried domainname\user and password for the domain.  we've tried just username  but we click OK and it comes back up

there's a space for other credentials and we try things there also.

outlook status bar says 'trying to connect'.

using owa, we get in ok with those credentials.
using testexchangeconnectivity.com it says everything is ok with the username / password we've been using.

1 thing i noticed - when setting up outlook for exchange, I entered remote.domain.com and it changed that to mail.domain.local.  but that was last week and it worked ok for a while.

any ideas?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros