troubleshooting Question
Why is a user getting prompted for username / password in Outlook ANywhere SBS 2011 Exchange 2010
asked on
We have 1 user using Outlook Anywhere outside the office on a win 7 laptop, office 2013 outlook. there's only the 1 user so I don't know if it's a server or laptop issue. the laptop has been in the office and is part of the domain.
Outlook was working OK for a week. Now they get a pop up titled windows security
then it says microsoft outlook
connecting to [username@domain.com]
and prompts for username and password.
we tried domainname\user and password for the domain. we've tried just username but we click OK and it comes back up
there's a space for other credentials and we try things there also.
outlook status bar says 'trying to connect'.
using owa, we get in ok with those credentials.
using testexchangeconnectivity.c
1 thing i noticed - when setting up outlook for exchange, I entered remote.domain.com and it changed that to mail.domain.local. but that was last week and it worked ok for a while.
any ideas?
Outlook was working OK for a week. Now they get a pop up titled windows security
then it says microsoft outlook
connecting to [username@domain.com]
and prompts for username and password.
we tried domainname\user and password for the domain. we've tried just username but we click OK and it comes back up
there's a space for other credentials and we try things there also.
outlook status bar says 'trying to connect'.
using owa, we get in ok with those credentials.
using testexchangeconnectivity.c
1 thing i noticed - when setting up outlook for exchange, I entered remote.domain.com and it changed that to mail.domain.local. but that was last week and it worked ok for a while.
any ideas?
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