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What if using Chrome, FireFox etc.?<br />
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Might be these browsers (portable version without install available) &nbsp;give you some hints.<br />
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Michael
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What security software are you running?<br />
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Boot up in safe mode with networking. &nbsp;Now, could you update MBAM definitions?
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ping by ip address or host name<br />
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I would download virus software to bootable cd and run and see what happens
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It's a remote computer and users are not exactly know-how type. They claim they booted in Safe Mode with Networking, but I can't see computer now. Should I be able to RDP when it's in safe mode with networking?
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have them install teamviewer and you install it to. &nbsp;Then you can get in with safe mode
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It will be too much to ask, believe me. We usually re-image computers at this point. Thank you all for trying to help.
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IE9, Windows 7. I am able to ping hosts on Internet, but not browse to using IE. Tried the following to no avail: disable add-ons, clear history/cookies/etc. Tried installing malwarebytes, but updates result in &quot;Not responding&quot;. All firewalls - Windows and Kaspersky - are disabled.
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IE9, Windows 7. I am able to ping hosts on Internet, but not browse to using IE. Tried the following to no avail: disable add-ons, clear history/cookies/etc. Tried installing malwarebytes, but updates result in "Not responding". All firewalls - Windows and Kaspersky - are disabled.

What if using Chrome, FireFox etc.?

Might be these browsers (portable version without install available)  give you some hints.

Michael

What security software are you running?

Boot up in safe mode with networking.  Now, could you update MBAM definitions?

ping by ip address or host name

I would download virus software to bootable cd and run and see what happens

It&#39;s a remote computer and users are not exactly know-how type. They claim they booted in Safe Mode with Networking, but I can&#39;t see computer now. Should I be able to RDP when it&#39;s in safe mode with networking?

have them install teamviewer and you install it to.  Then you can get in with safe mode

It will be too much to ask, believe me. We usually re-image computers at this point. Thank you all for trying to help.

Unable to browse any web sites

IE9, Windows 7. I am able to ping hosts on Internet, but not browse to using IE. Tried the following to no avail: disable add-ons, clear history/cookies/etc. Tried installing malwarebytes, but updates result in &quot;Not responding&quot;. All firewalls - Windows and Kaspersky - are disabled.

The Microsoft Legacy Operating System topic includes legacy versions of Microsoft operating systems prior to Windows 2000: All versions of MS-DOS and other versions developed for specific manufacturers and Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions, and Windows Mobile.

Microsoft Legacy OS

Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.