katredrum
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HP Laserjet 5200 Print Driver Defaults to Print Duplex Incorrectly
I'm struggling with a print setting for my HP Laserjet 5200dtn. It's configured as a network shared printer and users are complaining that the printer prints duplex by default when it shows simplex.
When I go into the print driver preferences, the "Factory Defaults" show up as simplex but when I change the settings and change it back to Factory Defaults it changes to duplex.
ANY IDEAS on how I can have the "Factory Defaults" print simplex?
When I go into the print driver preferences, the "Factory Defaults" show up as simplex but when I change the settings and change it back to Factory Defaults it changes to duplex.
ANY IDEAS on how I can have the "Factory Defaults" print simplex?
also do a firmware update to printer
ASKER
I think they are up-to-date.
The driver is "HP Universal Printing PCL 5 (v5.2).
Firmware is 20121015 08.200.2
The driver is "HP Universal Printing PCL 5 (v5.2).
Firmware is 20121015 08.200.2
5.6 is new driver
8.210.4 is new firmware
8.210.4 is new firmware
On shared printer
Go to Devices and Printers| right click the printer | select Printer Properties | click the Advanced tab | Printing Defaults button | Configure your desired settings |click OK.
Go to Devices and Printers| right click the printer | select Printer Properties | click the Advanced tab | Printing Defaults button | Configure your desired settings |click OK.
are clients added from group policy or individual
ASKER
They are added via netlogon script
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ASKER
It's ok
are the clients using a different driver not pushed from server