HP Laserjet 5200 Print Driver Defaults to Print Duplex Incorrectly

katredrum
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I'm struggling with a print setting for my HP Laserjet 5200dtn. It's configured as a network shared printer and users are complaining that the printer prints duplex by default when it shows simplex.

When I go into the print driver preferences, the "Factory Defaults" show up as simplex but when I change the settings and change it back to Factory Defaults it changes to duplex.

Initial Setting when open Printing Preferences Change Printing Shortcut setting option to something else and then back to Factory Defaults

ANY IDEAS on how I can have the "Factory Defaults" print simplex?
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Commented:
do you have the latest driver on print server for this device?

are the clients using a different driver not pushed from server

Commented:
also do a firmware update to printer

Author

Commented:
I think they are up-to-date.

The driver is "HP Universal Printing PCL 5 (v5.2).
Firmware is 20121015 08.200.2
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Commented:
5.6 is new driver
8.210.4 is new firmware
Gajendra RathodLead System Administrator

Commented:
On shared printer

Go to Devices and Printers| right click the printer | select Printer Properties | click the Advanced tab | Printing Defaults button |  Configure your desired settings |click OK.

Commented:
are clients added from group policy or individual

Author

Commented:
They are added via netlogon script
Upgraded the firmware to 8.210.4
Updated the driver to v5.6.5

The "Factory Defaults" now does not default to duplex but now another problem is that now it defaults to "Landscape" instead of "Portrait".

New Default Settings
When I change it to "Portrait", it reverts back to "Landscape". How can I default to "Portrait"?

Author

Commented:
It's ok

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