troubleshooting Question

HP Laserjet 5200 Print Driver Defaults to Print Duplex Incorrectly

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katredrumFlag for United States of America asked on
Printers and Scanners
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I'm struggling with a print setting for my HP Laserjet 5200dtn. It's configured as a network shared printer and users are complaining that the printer prints duplex by default when it shows simplex.

When I go into the print driver preferences, the "Factory Defaults" show up as simplex but when I change the settings and change it back to Factory Defaults it changes to duplex.

Initial Setting when open Printing Preferences Change Printing Shortcut setting option to something else and then back to Factory Defaults

ANY IDEAS on how I can have the "Factory Defaults" print simplex?
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