troubleshooting Question

Iphone 5 via Secure Workspace ActiveSync problem

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fox54 asked on
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I am trying to use the Blackberry Enterprise 10.1.1

I am using an internal Active-Sync server fot activating some iPhones 5


I am trying to setup a iPhone using Secure Workspace.
 The activation of the device works.
 I can see all the mail folders of the user on the iPhone but there's nothing inside the folders

When I look at the Active Sync log (IIS6 MS Exchange 2003) I a lot of these entries (error 401 Unauthorized) for the same "items"

Otherwise there are some HTTP 200 meaning some of it can be accessed.
Mail folders inside the user mailbox are visible on the iPhone but empty.
Same thing for Contacts.  I see only the contact Groups.  Not the contacts themselves.


The setup for the Active Sync Profile works for the Blackberry Z10

Here's a sample of the IIS log

Here's a sample (IP, device ID and domain name has been replaced for dummy values)


2013-07-10 18:04:38 W3SVC1 PROPFIND /exchange/ - 80 - Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0
2013-07-10 18:04:38 W3SVC1 PROPFIND /exchange/ - 80 somedomain\test Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
2013-07-10 18:04:38 W3SVC1 POST /Microsoft-Server-ActiveSync Cmd=Sync&User=test&DeviceId=1111111111111111111111111111&DeviceType=BES10WorkConnect&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C1I489S1164R0S0L0H0P 443 somedomain\test Work+Connect/3.0 200 0 0
2013-07-10 18:04:39 W3SVC1 POST /Microsoft-Server-ActiveSync Cmd=PING&User=test&DeviceId=1111111111111111111111111111&DeviceType=BES10WorkConnect&Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R0S0L0H 443 somedomain\test Work+Connect/3.0 400 0 0

SriHarsha Kommuri
Principal Engineer

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