Dell Studio 1735 Reload Issues

Scott Thompson
Scott Thompson used Ask the Experts™
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Hello,

I have a system here that the hard drive is starting to fail, so I ghosted the information to a new hard drive.  The hard drive is a Western Digital 320GB.

The problem that I have been having is that when I ghosted it over, I have tried reloading from the recovery partition.  Now, the reload works just fine, but when it gets all done, the system does not do Windows Updates.

I get the error code 8024a000.  (EDIT:  It's error 80080005)

So, I have tried to install Service Pack 2 (this is Vista, and yes it starts with SP1), and it fails right away with Catastrophe Failure (E_UNEXPECTED(0x8000ffff))

I have tried reloading the system several times from the recovery partition, and I have gotten the same result.

So, I have tried now with wiping all the partitions and loading with a Windows disc.  Guess what?  Same error!

Help me please!  Thanks in advance!
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Two possibilities:
The first is failing ram.  Get a copy of Memtest86 and run it for at least an hour.  http://www.memtest86.com/
The second is an MBR Trojan; many of which survive partition deletion unless you cycle power.  If the memory test passes, delete every partition on the drive and turn the system off before you try the reinstall again.
Scott ThompsonComputer Technician / Owner

Author

Commented:
Okay, tested memory with memtest 86+, came out fine.
I have had some success.
I erased all partitions and loaded Vista in ATA mode and the Windows Update works. but I need it to work in AHCI mode with the recovery partition image.
I'm almost positive that it has to do with the Intel Rapid Storage Technology driver or Intel Matrix Storage Controller, but I can't figure it out! Ideas?
Vista will install, just fine, in AHCI mode. (It's XP or older that won't)
What do you need from the recovery partition which may be damaged or infected?
Scott ThompsonComputer Technician / Owner

Author

Commented:
Well, I'm using the. wim file and imagex
Scott ThompsonComputer Technician / Owner

Author

Commented:
Here's a link that explains what I think is going on, but I'll be danged if I can get it going!

http://social.technet.microsoft.com/Forums/windows/en-US/45c67633-0df1-483b-b387-2f4d980ff08c/vista-update-error-8024a000

I'm using a Western Digital 320GB HDD.
If the original drive was failing, there is a good chance there were bad sectors during the ghosting.  If even one of them is in that WIM file, it won't ever work.
If you go here ( http://support.dell.com/support/DPP/Index.aspx?c=us&cs=04&l=en&s=bsd&~ck=ln&lnki=0&DoNotRedirect=y&redirect=1 ) and enter the service tag number, you can download the drivers and many of the software packages.
Is the Vista key too mangled to read?
Or, as I asked before, what software do you need that's in the WIM file?
I use Winhex for cloning because it gives me a report of which sectors were unreadable and writes UNREADABLESECTOR in their places on the destination which lets me use XSearch to find which files are bad.
Try the Hard Disk Diagnostic:
http://www.dell.com/support/Diagnostics/us/en/04/


>> I erased all partitions and loaded Vista in ATA mode and the Windows Update works. but I need it to work in AHCI mode with the recovery partition image.

Okay, try change to ATA mode, restore the image (I believe it should able to update successfully) , then change to AHCI mode.

Hope this help.
Computer Technician / Owner
Commented:
Found the answer!

You are not going to believe it, but I needed the Intel Rapid Storage Technology driver verison 7.0!  Which, is weird, because it installed by default from the recovery partition version 7.6.

For anyone looking, here's where you can download verison 7.0 that worked for me.
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=15449&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%c2%ae+Rapid+Storage+Technology+(Intel%c2%ae+RST)&lang=eng

So, I can't explain it, but it got rid of the Windows Update issues. :)
Scott ThompsonComputer Technician / Owner

Author

Commented:
No other answers helped me come up with this solution.

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