troubleshooting Question

Acronis Backup & Recovery Problem

Avatar of *** Hopeleonie ***
*** Hopeleonie ***Flag for Switzerland asked on
Storage SoftwareMicrosoft Server OSDisaster RecoveryAcronis
3 Comments1 Solution2121 ViewsLast Modified:
Hi

The backups are not running under Acronis Backup & Recovery 10 Update 3 (Build 10.0.12497) on a Server 2008 R2.

I get the error
Failed to execute the user command: C:\Scripts\start.bat. Error:1.

and

Error code: 2
Module: 218
LineInfo: 600f7166ce397df5

Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.

Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00DA0002



Nothing has changed on the script or Username /Passwords. I have already tried these KB’s :
http://kb.acronis.com/content/14261
http://kb.acronis.com/content/4729

Shall I open an Acronis case? Is this free or does the customer have to pay? Any help is appreciated.

Many Thanks
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