asked on

Company Email being marked as spam all of a sudden?

A user is having an issue sending email to 3 different companies now.
In some cases it is being marked as spam.
In other cases the sender is receiving an undeliverable message.
The message in the bounceback is:

Diagnostic information for administrators:
Generating server: barracuda.OURDOMAIN.com
user@theirdomain.com
#< #5.0.0 X-Spam-&-Virus-Firewall; host mail.THEIRDOMAIN.com[XX.XX.XX.XXX] said: 550 5.7.1 Message rejected as spam by Content Filtering. (in reply to end of DATA command)>

Any insight on how to handle a situation like this would be greatly appreciated.
We are running Exchange 2007 with a Barracuda Spam and Virus Firewall.
If you need any additional information (likely you will), please let me know.
Thanks.

ASKER CERTIFIED SOLUTION

Miguel Angel Perez Muñoz

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SOLUTION

R_Edwards

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homerslmpson

ASKER

Everything seems fine when I check mail.MYDOMAIN.com:

Blacklist 	Reason	TTL	ResponseTime	Hide
 OK	AHBL 			62	
 OK	ASPEWS 			31	
 OK	BACKSCATTERER 			47	
 OK	BARRACUDA 			62	
 OK	BBFHL1 			47	
 OK	BBFHL2 			47	
 OK	BLOCKLIST.DE 			31	
 OK	BSB 			0	
 OK	BURNT-TECH 			16	
 OK	CASA-CBL 			421	
 OK	CBL 			62	
 OK	CHOON 			218	
 OK	DNS-SERVICIOS 			140	
 OK	DRMX 			203	
 OK	EFnet RBL 			31	
 OK	IMP-SPAM 			156	
 OK	INPS_DE 			125	
 OK	INTERSERVER 			47	
 OK	ivmSIP 			0	
 OK	ivmSIP24 			0	
 OK	JIPPG 			156	
 OK	LASHBACK 			47	
 OK	MAILSPIKE-BL 			140	
 OK	MAILSPIKE-Z 			140	
 OK	NIXSPAM 			156	
 OK	NOMOREFUNN 			140	
 OK	NoSolicitado 			47	
 OK	PSBL 			47	
 OK	RATS-Dyna 			62	
 OK	RATS-NoPtr 			62	
 OK	RATS-Spam 			62	
 OK	SEM-BACKSCATTER 			16	
 OK	SEM-BLACK 			16	
 OK	SORBS-DUHL 			31	
 OK	SORBS-SPAM 			31	
 OK	SORBS-WEB 			47	
 OK	SPAMCANNIBAL 			31	
 OK	SPAMCOP 			47	
 OK	Spamhaus-ZEN 			62	
 OK	SWINOG 			140	
 OK	TRUNCATE 			31	
 OK	UCEPROTECTL1 			31	
 OK	UCEPROTECTL2 			31	
 OK	UCEPROTECTL3 			47	
 OK	WPBL 			0	
 TIMEOUT	CASA-CBLPLUS 	  Detail 		0	Ignore
 TIMEOUT	REDHAWK 	  Detail 		0	Ignore

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R_Edwards

I would call THEIRDOMAIN admins and see what is going on..

homerslmpson

ASKER

I would call THEIRDOMAIN admins and see what is going on..

Call? On the phone?? Ugh. I'm dreading that.
Guess we will see what happens.
Thanks for the input guys.

R_Edwards

Calling is faster, you could email them and ask... but it might take longer. hopefully you have a good relationship with them.

homerslmpson

ASKER

Calling is faster, you could email them and ask... but it might take longer. hopefully you have a good relationship with them.

I'm going to have to call as our emails our going to go into the spam folder ;)

R_Edwards

Homerslmpson,
Glad that you got up and running. By the way, what was the end solution?

-=Richard

homerslmpson

ASKER

That's part of the problem with Experts Exchange. Sometimes there is no realistic solution.
I'm not going to leave the question open forever and I'm not going to close it and assign no points either.
In the end, I think I just kind of let this fade away into the background (I know, some IT guy I am).
I let the user know that this is likely an issue on the other company's end and they they need to do their part to add us to their whitelist.
I add companies to our whitelist all the time. It shouldn't be too much of an issue for them.
So, yeah, technically, there was no solution - just some nice folk like you that were trying to help. Can't deny you guys points for that ; )

R_Edwards

Thanks.. I was only curious :)