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Sign up for Facebook leads to enable cookies error

mgross333
mgross333 asked
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Last Modified: 2013-07-20
I fix PCs for s living . My customer reported a problem that attempting to sign up for Facebook (FB) under Windows 7 Home Premium SP1 and using IE 10 leads to the following error after you enter all the FB required sign up info and click Sign Up : "There was an error with your request. Please make sure your browser has cookies enabled and try again". I did a Google search and came up with someone else having exactly the same problem with FB in Yahoo answers. The best solution (which unfortunately means that only ONE PERSON chose it as the best answer was this: Go to Internet options>Privacy tab>Click the Default button; it should say medium; if not adjust the slider on the left to select Medium. Click Apply button and then OK button below.

OK I took remote control of customer PC using LogMeIn Rescue Free Trial version and verified that the above problem and error message actually occurs. I then while having remote control of customer PC applied the solution at the end of the above paragraph ie select Medium level for cookies in IE 10. I then clicked Sign Up again and still got the error. I wiped out www.facebook.com still in the same IE 10 window (BTW 64 bit IE 10 was what he was using out of the Windoiws 7 Start menu) and manually re-entered www.facebook.com etc etc and still got the error. I then killed the 64 bit IE 10 windows, clicked the IE icon in the lower left of Win 7 bringin up I believe 32 bit IE 10 (ie in  a NEW IE window) and did the Sign Up again and Still got the same error.

HOWEVER I then went further down in my Google search results and found a thread about Linkedin login or authentication and you know what I found ??? A thread with about 30 (!!!!) Linkedin users who got EXACTLY the same error message !!!! A sumary of the responses in the Linkedin thread was someone would say such and such a solution worked for them and then four or 5 people would say that did not work for me !! BTW how is that possible? Because none of the posters in this  mentioned the Windows OS or SP level or the browser (IE, what version or Firefox what version or Google chrome what version so someone said this solution worked for me (in say Firefox under Windows Vista SP2  and some one tried that same solution under Win 7 SP1 IE 9 and of course it did not work for them).

BOTTOM LINE on THIS EE question: This is NOT a Facebook problem; this is an IE 10 problem or IE 9 or 10 problem with social networking sites like Facebook and Linkedin and maybe even any site (not necasarily Social networking) which requires a Sign up and/or Login).  And it certainly does not occur for most Facebook Sign Ups or Linkedin Sign ups or Authentication and I do not know the limited conditions under which it occurs. If I knew the limited conditions I would probably know the solution.

MORE; My customer said that about a year and a half to two years ago when he was then also running Windows 7 Home Premium but not sure about IE 9 or 10 he had already successfully signed up for Facebook and got access by simply entering his email address and FB password and at some point , FB failed to log him in and so he attempted to Sign Up for FB again and first got the error message above. Meaning an update to IE 10 or to Windows 7 Home Premium (HP) or maybe he went from Win 7 HP to Win 7 HP SP1. Obviously I am speculating but you get the idea. Or maybe some other kind of change occurred.

WHAT is the SOLUTION ?? Suggest a change in cookie settings or SOME CHANGE that will allow my customer to sign up for FACEBOOK under Windows 7 Home Premium SP1 and using IE 10 . Oh, BTW he is running IE 10 Version 10.0.7 (KB 2046071).

Regards,
   Mike
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