Calendar entries for room mailboxes not deleting properly - Exchange 2007 SP2
Hi,
I have a strange issue that I'm having trouble with. We are running Exchange 2007 SP2 and have some room mailboxes setup. What seems to be happening (intermittently) is that, if someone books a room and then deletes the calendar entry, it does not delete properly. I'll try to explain;
Someone will book a room for a meeting and then delete it. If that person opens that room mailbox in their own calendar (or checks it for free/busy info) it still shows as being booked. What I then tried doing was giving an account full access to the resource mailbox and adding it to Outlook. If I look at the calendar there, the entry is not present. But if I try to book the room, it still shows as being busy. I even tried using a MAPI editor and using that, the room does not appear to be booked however if a user looks at the room, it shows as being busy.
If you look at the attached screenshot, the entries on July 22nd, 24th, 25th and 26th are the ones that have been deleted. As you can see, the body of the entries shows no details (but the entries that haven't been deleted (July 23rd for example) do show details) however, if you hover over the entry, you can see the info about who booked it etc.
This is happening with more than one meeting room.
Do you have any idea how to get rid of these entries and how to avoid this happening?
Thanks
RUFinance2.png
I have a strange issue that I'm having trouble with. We are running Exchange 2007 SP2 and have some room mailboxes setup. What seems to be happening (intermittently) is that, if someone books a room and then deletes the calendar entry, it does not delete properly. I'll try to explain;
Someone will book a room for a meeting and then delete it. If that person opens that room mailbox in their own calendar (or checks it for free/busy info) it still shows as being booked. What I then tried doing was giving an account full access to the resource mailbox and adding it to Outlook. If I look at the calendar there, the entry is not present. But if I try to book the room, it still shows as being busy. I even tried using a MAPI editor and using that, the room does not appear to be booked however if a user looks at the room, it shows as being busy.
If you look at the attached screenshot, the entries on July 22nd, 24th, 25th and 26th are the ones that have been deleted. As you can see, the body of the entries shows no details (but the entries that haven't been deleted (July 23rd for example) do show details) however, if you hover over the entry, you can see the info about who booked it etc.
This is happening with more than one meeting room.
Do you have any idea how to get rid of these entries and how to avoid this happening?
Thanks
RUFinance2.png
We had a similar problem with our room calendars on Exchange 2003. Rooms were showing booked on the user's calendar, but not on the resource. I'm not sure if 2007 operates the same way, but what I found was our account settings had "Use Cached Exchange Mode" enabled in the Exchange Settings. Once I disabled cached mode, the room calendars synched with the user calendars.
ASKER
Sorry, I should have mentioned that was one of the first things I tried on the test account I was using. I've just tried again on another test account and the results are quite interesting. If I open the shared calendar for the room the entries no longer show BUT, if I try to book the room, it still shows as being booked under free/busy and if I try to book it, it shows as a conflict and based on our rules, is automatically declined. So the cached Exchange mode seems to make some difference, but I still can't book the room...
Can you try the troubleshooting here:
http://technet.microsoft.com/en-us/library/bb397225(v=exchg.80).aspx
It sounds like the delete part is working but it isn't updating the Free/Busy information (which is now the Autodiscover and Availability services). There is a nice powershell script near the bottom for testing Availability checking. Give that a try first.
http://technet.microsoft.com/en-us/library/bb397225(v=exchg.80).aspx
It sounds like the delete part is working but it isn't updating the Free/Busy information (which is now the Autodiscover and Availability services). There is a nice powershell script near the bottom for testing Availability checking. Give that a try first.
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
ASKER
Resolved issue through my own method of creating a new database and moving problem mailboxes to this new database.