<div>
I tried quite a few different solutions before landing on <a href="http://osticket.com/" rel="ugc">OSTicket</a> it had all the features we needed for a helpdesk and it's open source so it fit the budget. &nbsp;Great product, give it a try.
</div>


<div>
Hi,<br />
<br />
I agreed with Gallitin, OSTicket is very good, you can try Trouble Ticket Express as well.<br />
<br />
I used OSTicket on my site <a href="http://www.alphachl.co.uk/support/" rel="ugc">http://www.alphachl.co.uk/support/</a>.<br />
<br />
All the best.<br />
<br />
Regards.
</div>


<div>
Thanks very much for the responses.<br />
<br />
OSTicket looks good, possibly we will have to maintain a ticket based system and also have a workshop tracking system separately.<br />
<br />
Was hoping there may be something on the market that may do both jobs in one piece of software...
</div>


<div>
Thanks for all the feedback on this.<br />
<br />
We ended up using ZenDesk and so far so good, we are finding it fulfills all of our needs.
</div>


<div>
<div class="content wysiwyg-content">
Hi<br />
<br />
Does anyone have any recommendations as to the best IT support software to use?<br />
<br />
We have looked at various help desk solutions but would like something which can also be used to track repairs in and out of our workshop and tie these in to tickets along side being able to setup clients and log their equipment against a customer together with their username and passwords etc.<br />
<br />
Any ideas appreciated.<br />
<br />
Regards
</div>
</div>


Hi

Does anyone have any recommendations as to the best IT support software to use?

We have looked at various help desk solutions but would like something which can also be used to track repairs in and out of our workshop and tie these in to tickets along side being able to setup clients and log their equipment against a customer together with their username and passwords etc.

Any ideas appreciated.

Regards

I tried quite a few different solutions before landing on OSTicket (http://osticket.com/) it had all the features we needed for a helpdesk and it&#39;s open source so it fit the budget.  Great product, give it a try.

Hi,

I agreed with Gallitin, OSTicket is very good, you can try Trouble Ticket Express as well.

I used OSTicket on my site http://www.alphachl.co.uk/support/.

All the best.

Regards.

Thanks very much for the responses.

OSTicket looks good, possibly we will have to maintain a ticket based system and also have a workshop tracking system separately.

Was hoping there may be something on the market that may do both jobs in one piece of software...

Thanks for all the feedback on this.

We ended up using ZenDesk and so far so good, we are finding it fulfills all of our needs.

IT Support Company Software

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

Software

A miscellany is defined as a "collection of various pieces of writing by different authors", but it has come to mean something "Of items gathered or considered together of various types or from different sources" or "a collection or group composed of members or elements of different kinds". The word "miscellaneous" comes from the Latin word "miscere", meaning "to mix." You might have heard the expression "a mixed bag," which applies when you don't quite know what you're going to get. More commonly, a miscellaneous group is made up of an odd group of things that don't fit anywhere else.