<div>
I tried quite a few different solutions before landing on <a href="http://osticket.com/" rel="ugc">OSTicket</a> it had all the features we needed for a helpdesk and it's open source so it fit the budget. &nbsp;Great product, give it a try.
</div>


I tried quite a few different solutions before landing on OSTicket [http://osticket.com/] it had all the features we needed for a helpdesk and it's open source so it fit the budget.  Great product, give it a try.

<div>
Hi,<br />
<br />
I agreed with Gallitin, OSTicket is very good, you can try Trouble Ticket Express as well.<br />
<br />
I used OSTicket on my site <a href="http://www.alphachl.co.uk/support/" rel="ugc">http://www.alphachl.co.uk/support/</a>.<br />
<br />
All the best.<br />
<br />
Regards.
</div>


Hi,

I agreed with Gallitin, OSTicket is very good, you can try Trouble Ticket Express as well.

I used OSTicket on my site http://www.alphachl.co.uk/support/ [http://www.alphachl.co.uk/support/].

All the best.

Regards.

<div>
Thanks very much for the responses.<br />
<br />
OSTicket looks good, possibly we will have to maintain a ticket based system and also have a workshop tracking system separately.<br />
<br />
Was hoping there may be something on the market that may do both jobs in one piece of software...
</div>


Thanks very much for the responses.

OSTicket looks good, possibly we will have to maintain a ticket based system and also have a workshop tracking system separately.

Was hoping there may be something on the market that may do both jobs in one piece of software...

<div>
Thanks for all the feedback on this.<br />
<br />
We ended up using ZenDesk and so far so good, we are finding it fulfills all of our needs.
</div>


Thanks for all the feedback on this.

We ended up using ZenDesk and so far so good, we are finding it fulfills all of our needs.

<div>
<div class="content wysiwyg-content">
Hi<br />
<br />
Does anyone have any recommendations as to the best IT support software to use?<br />
<br />
We have looked at various help desk solutions but would like something which can also be used to track repairs in and out of our workshop and tie these in to tickets along side being able to setup clients and log their equipment against a customer together with their username and passwords etc.<br />
<br />
Any ideas appreciated.<br />
<br />
Regards
</div>
</div>


Hi

Does anyone have any recommendations as to the best IT support software to use?

We have looked at various help desk solutions but would like something which can also be used to track repairs in and out of our workshop and tie these in to tickets along side being able to setup clients and log their equipment against a customer together with their username and passwords etc.

Any ideas appreciated.

Regards

IT Support Company Software

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Software

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