Kaspersky will not uninstall
Hi all,
Windows 7 pro SP1
Kaspersky Internet Security 2012
Attempted to remove KIS which has left me in the position of the following:
Control Panel - Programs and Features: KIS is listed but when uninstall is tried it errors - This action is only valid for products that are currently installed.
KIS seems to be running ie the service is running plus I have the icon on the task bar.
I have tried to reinstall over the top KIS2013 but this fails. I have tried to install the Kasp Virus removal tool as instructed by KIS 2013 install failure but this will also not install.
I have tried the Kasp uninstall tool which also fails due to it not recogising that KIS2012 is installed.
any other thoughts gratefully received.
thanks
gareth
Windows 7 pro SP1
Kaspersky Internet Security 2012
Attempted to remove KIS which has left me in the position of the following:
Control Panel - Programs and Features: KIS is listed but when uninstall is tried it errors - This action is only valid for products that are currently installed.
KIS seems to be running ie the service is running plus I have the icon on the task bar.
I have tried to reinstall over the top KIS2013 but this fails. I have tried to install the Kasp Virus removal tool as instructed by KIS 2013 install failure but this will also not install.
I have tried the Kasp uninstall tool which also fails due to it not recogising that KIS2012 is installed.
any other thoughts gratefully received.
thanks
gareth
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Revo uninstaller, no question. If that doesn't work - total uninstaller.
can you still do a system restore?
that can get you out quickly
that can get you out quickly
Did the regestration expire?
Usually you need to stop the services and exit the program
in order to avoid incorrect uninstallation, exit from the application:
right-click the K icon on the bottom right hand corner of the desktop (in the Taskbar notification area)
select Exit
Follow this guide
http://support.kaspersky.com/6250
7.wait till program files and registry keys are removed
8.it is necessary to uninstall the application system drivers correctly.
This is possible once the uninstallation process is complete.
It is therefore important to restart the machine in order to complete the uninstall process.
A restart can be performed immediately after the procedure.
This option is presented after the program features you have selected have been removed.
Usually you need to stop the services and exit the program
in order to avoid incorrect uninstallation, exit from the application:
right-click the K icon on the bottom right hand corner of the desktop (in the Taskbar notification area)
select Exit
Follow this guide
http://support.kaspersky.com/6250
7.wait till program files and registry keys are removed
8.it is necessary to uninstall the application system drivers correctly.
This is possible once the uninstallation process is complete.
It is therefore important to restart the machine in order to complete the uninstall process.
A restart can be performed immediately after the procedure.
This option is presented after the program features you have selected have been removed.
Try uninstalling from command prompt.
http://www.sevenforums.com/tutorials/272460-programs-uninstall-using-command-prompt-windows.html
http://www.sevenforums.com/tutorials/272460-programs-uninstall-using-command-prompt-windows.html
http://www.ehow.com/how_7296987_force-uninstall-software.html