Our backup solution includes Symantec Backup Exec 2010 R3 that is installed on our File server and the file server is diretcly connected to a DELL PowerVault 124T tape drive. For some reason something got out of whack with their communcation or reset so we can no longer back up to tape. I am not sure what happened, we have had some power fluctuations and UPS trouble, but as it stands right now when I go to start a backup job, it immediately fails and give me and error; FULL-BALCKUP - "The job failed with the following error: The operation failed to acquire the minimum number of drives and media needed."
If I navigate over to "DEVICES" in Backup Exec, I see the tape device online, but if I try to do a CLEAN the job attempts to start but sits in READY; No idel devices are available. If I browse over to MEDIA, I see TAPE - MEDIA SET under MEDIA SETS and in the box to the right of TAPE - MEDIA SET, I see several MEDIA LABELs, all of which say OVERWRITABLE and msot are blue as apposesd to black and have a red circle with a line though it, which I am assuming means they are scratch tapes.
I sign into the web interface of the tape drive and the STATUS shows as IDLE for AUTOLOADER and DRIVE. IF I look under error logs, I se the following errors though.
Drv Comm Failure
Drive Load Error
Drive Load Error
Nothing looks unusual on the physical tape drive and I have removed both drawers and it is full of LTO tapes. It is probably something simple to re associate the tape drive and backup exec, but I have not been able to find it. If I go to the CONTROL PANEL of the server I notice that the server can still see the tape drive.
All advice on this is welcome....thanks BTW I have rebooted the server and physically powered the tape drive off and on several times.