asked on

Exchange Active Sync Failing

Again...

Samsung Tab 2 on Maas360.

Was using Active sync fine yesterday. Applied new maas360 policy (similar policies) and this morning after a charge its not syncing.

Remote test shows:

An ActiveSync session is being attempted with the server.
     Errors were encountered while testing the Exchange ActiveSync session.

      Test Steps

      Attempting to send the OPTIONS command to the server.
     Testing of the OPTIONS command failed. For more information, see Additional Details.

      Additional Details
     An HTTP 403 forbidden response was received. The response appears to have come from IIS7. Body of the response: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>403 - Forbidden: Access is denied.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>403 - Forbidden: Access is denied.</h2>
<h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
</fieldset></div>
</div>
</body>
</html>

Headers received:
Content-Length: 1233
Cache-Control: private
Content-Type: text/html
Date: Wed, 14 Aug 2013 08:53:30 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET

Ideas?

ASKER CERTIFIED SOLUTION

Pavel Nagaev

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CHI-LTD

ASKER

Getting errors on these..

But testing on another account/mailbox is fine. Just my account...

Could the maas360 policy be affecting active sync?

CHI-LTD

ASKER

Another test with one of my test accounts shows:

Testing the SSL certificate to make sure it's valid.
     The SSL certificate failed one or more certificate validation checks.

      Test Steps

      The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server domain.co.uk on port 443.
     The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.

      Additional Details
      Validating the certificate name.
     Certificate name validation failed.
      Tell me more about this issue and how to resolve it

      Additional Details
     Host name domain.co.uk doesn't match any name found on the server certificate E=info@parallels.com, CN=Parallels Panel, OU=Parallels Panel, O=Parallels, L=Herndon, S=Virginia, C=US.

and

      Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
     Autodiscover settings weren't obtained when the Autodiscover POST request was sent.

      Test Steps

      The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.church-house.co.uk/AutoDiscover/AutoDiscover.xml for user test@domain.co.uk.
     The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response.

      Additional Details
     An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).
Headers received:
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate,Basic realm="autodiscover.domain.co.uk"
X-Powered-By: ASP.NET
Date: Wed, 14 Aug 2013 09:35:45 GMT
Content-Length: 58

CHI-LTD

ASKER

managed to login with my account via https fine..

Just AS up the swanny..

CHI-LTD

ASKER

and now that my device has the old maas360 policy AS is now working.. But the remote test is failing still...

Going to revert back to the other maaas360 policy and see if AS fails to connect again (as i suspect this is the problem)..

CHI-LTD

ASKER

Was maas policies screwing it.