Unable to add user email account to BB Z10
Phone is part of an Enterprise setup. (BES). I am unable to add user email account to BB Z10.
The user has been added to BES and account is active and has activation password set. The Z10 has been taken throught he build and configuration process and has actively synch'ed with BES and downloaded and configured the policies on the phone. It is when addiing the users email account (GroupWise) to the phone. The email account is added and when asked for acivation password. The Z10 insists on re-creating the user workspace (already successfully created). This then means that the phone goes back into activation mode and now cannot actively synch. Phone has been wiped (security wipe) twice to return it to factory settings. User Account on BES has been removed and recreated etc. and again set to sync.
The user has been added to BES and account is active and has activation password set. The Z10 has been taken throught he build and configuration process and has actively synch'ed with BES and downloaded and configured the policies on the phone. It is when addiing the users email account (GroupWise) to the phone. The email account is added and when asked for acivation password. The Z10 insists on re-creating the user workspace (already successfully created). This then means that the phone goes back into activation mode and now cannot actively synch. Phone has been wiped (security wipe) twice to return it to factory settings. User Account on BES has been removed and recreated etc. and again set to sync.
Rodney Barnhardt
So are you saying you have set up the user's work space before you add their email account? I have to say I have never heard of doing this, although I am on Exchange. I just work with the user, and have them or myself enter the email address and activation passcode when I give them the device.
ASKER
We do this when we are setting up multiple users. When we do 50 we take the configuration to the point where - when we hand the user the phone, they only have to enter their account password and then the mail account synchronises. it is at this stage, this one phone will not allow authenticaion. Even though as previously stated, the build / acivation process is successful. The user workspace is successfully created. Fails when adding the users email account to the device.
Do you have a separate device to try the user on? There could be something with the account causing the issue. If you try another device and have the same problem, that would eliminate the device itself. If you do not have the same problem on another device, I would contact the service provider and have the device replaced.
ASKER
Hi, good idea, this is currently what we are doing today. We are fortunate to have a device returned to us today. Will set the user up on this one and advise outcome.
ASKER
Will be onsite tomorrow to do this.
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WOW! I must say that in all my years, that is the first time I have heard of that.
ASKER
Worked this out myself