troubleshooting Question

Outlook 2013 DISCONNECTED Status

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GCTTechsFlag for United States of America asked on
ExchangeOutlookMicrosoft 365
8 Comments2 Solutions10061 ViewsLast Modified:
We have Outlook 2013 rolling out to users. We uninstall Outlook 2010 and do a fresh full install of 2013. Our mail is handled by Exchange 2010 SP2.

I have a number of users that are experiencing the "DISCONNECTED" status in Outlook. We use the default Logon network security of "Negotiate Authentication".

The only way that this seems to CONNECT again is if we drill down to the mailbox properties in Outlook, in the Security Tab, and change Logon Network Security to "Password Authentication (NTLM)". Then it magically connects and stays connected.

None of these steps seem to work;
We have tried rebuilding the users Outlook Profile
Running in Safe Mode
Switching to "Work Offline" and back to "Work Online"
Users credentials are fine as we can log into OWA
Turned off wifi just to be sure the connections werent swapping
Uninstalled all iTunes plugins and disabled all third party plugins

Does anyone have any ideas?

We have Barracudas LBs and Riverbeds in between these sites.
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