Issues with MS Office 2010 in XenApp 6.5 Published desktop

I have noticed a few small issues with MS Office 2010 on XenApp 6.5 Published desktops.
All of our users run published desktops. Office 2010 is a standard application for all users, so it is installed locally on each Published Desktop host Server (server 2008 R2).

When Outlook is open, as soon as a new email arrives, the notification window will appear above the taskbar, but when it does, the users desktop session slows to a painful speed until the window disappears. It's only a few seconds, but if you start trying to type/move the mouse while the window is appearing/disappearing, you end up just making it take longer to disappear.

Also when attempting to move the window around the display for any of the MS office applications, they also move very slowly across the screen compared to trying to move the window for anything else (eg a browser window, windows explorer window). Anything other than the MS office apps move around the screen as quick as if it was on your local machine.

The policy to only show only the outline of the window is enabled.
HowzattAsked:
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Casey HermanCitrix EngineerCommented:
If the servers are virtualized you will want to do this.  

Disable Hardware rendering

Try that first. If it works for you which I think it will do the below.




You will want to do this to all office applications and IE.

You can either see if you can find a gpo object for this or do like I did and disable this via a GPO registry push using regshot to capture the setting.

Download Regshot

open regshot
open outlook 2010 and go to where the setting is.
back to regshot and hit firstshot
back to outlook and change the setting hit ok/apply
back to regshot and hit secondshot
in regshot hit compare.
sift through the notepad dock where you see the Office\outlook key(s) that changed.

If you use this method quickly you will minimize perfmon data in the compare dialog. (Which is annoying) None the less this is a great tool.


open up GPO editor find the policy / ou you want the setting to reside in.

go to user config-> Preferences->Registry->right click ->new registry wizard->local computer->browse to the key location and select the key that you want for outlook.

then finish the wizard.

You will see a item under registry called "New registry wizard" or something like that.
Press F2 to rename it to something that makes sense.

After you rename it. Double click on the name you just made and drill all the way down to the point where the actual dword is set.  right click it and properties-> change it to replace.
This creates it if it doesnt exist. Changes it to what it needs to be if it does and puts it back if someone changes it.

Hope this helps!
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HowzattAuthor Commented:
I tried disabling the hardware rendering in Outlook. Doesn't seem to make much difference.
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Casey HermanCitrix EngineerCommented:
How does it look if you remote Desktop to the server and try it?

Same Problem?
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HowzattAuthor Commented:
To be honest Office seems to perform a lot better in a Remote desktop session. However the general Citrix published desktop navigation is superior to remote desktop.
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Casey HermanCitrix EngineerCommented:
I just read some info within the service pack fixes. Have you applied the latest service pack?
Looks like there may be some fixes that might pertain to you.
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HowzattAuthor Commented:
All Windows updates are up to date. XA65 RP2 is installed.
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Casey HermanCitrix EngineerCommented:
What about the office 2010 service pack? That is what I was meaning. :)
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HowzattAuthor Commented:
latest one installed.
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HowzattAuthor Commented:
Something interesting that I just noticed.

If the office app or IE window is maximised and I try to click and drag the top bar of the window, the window movement seems fine (so the window is moving around the screen with the maximised office app window in the background).

If I reduce the size of the Office apps window and then start to drag around the desktop (so the background is the actual published desktop background), it becomes slow as hell again.

I have the Aero theme enabled with a black background. As mentioned in previous post, the dragging was fine on the RDP session (which was the default blue). I might experiment with the different themes and backgrounds to see if it makes a difference. Unless anyone else has any suggestions?
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bgraeberCommented:
Did the updates for Office fix this issue?
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