Office application keeps trying to installl

Posted on 2013-08-27
Medium Priority
Last Modified: 2013-09-15
After successfully installing Office 2003, I keeping getting the "preparing to install" box everytime I start Windows, open a new window, open an application or do just about anything else on this system. I have tried a few fixes online including running registry cleaners, changing registry permissions and using the Windows Install and Uninstall Troubleshooter all to no avail. I was wondering if any of you had any suggestions.
Question by:medium_grade
LVL 37

Expert Comment

ID: 39441417
what's the OS that got OFC2K3 installed? is it fully patched?
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39441419

A common cause for this is a) some malwarescanner has deleted files it shouldnt have done or you install media can be damaged (scratches and all).
My first advise would be to check your install media, clean it OR download it again en reinstall Office. (you could try the repair option in control panel\software)
LVL 18

Expert Comment

by:Emmanuel Adebayo
ID: 39441438

Have you try to use the Windows Installer Cleanup Utility?


What version of Windows OS are you running?
Is your OS and office fully patched?

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Author Comment

ID: 39444392
@bbao: It's Windows Vista Business. It's for an elderly gentleman.
@Patricksr1972: The media being used is an un-opened disk. I have also tried a separate downloadable media.
@giveandtake638: The Installer Cleanup Utility has been replaced with the Program Install and Uninstall troubleshooter which I have used to uninstall and reinstall. My OS and Office is fully patched. Still no luck.

Anymore suggestions?
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39444475
Could you try a chkdsk c: /F /R (needs a reboot)

If this fails you could have a go with   SFC /scannow

Expert Comment

ID: 39445551
Hi everybody!

Did you install in another user?

Accepted Solution

medium_grade earned 0 total points
ID: 39482088
I ended up reformatting the PC. Resolved it.

Author Closing Comment

ID: 39493887
I found the answer on my own.

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