Link to home
Get AccessLog in
Avatar of CHI-LTD
CHI-LTDFlag for United Kingdom of Great Britain and Northern Ireland

asked on

he address list could not be displayed" error message when you use your Contacts to address a new message in Outlook

Outlook 2010 / Exch 2010

I cant get our exchange address book to open..

Ideas while i investigate?

Avatar of lisarao

Try the below steps and get back:

From the main outlook window: tools -> address book
From the Address book window: tools -> options
Select the “other” contact list in the first 2 drop down lists, and change the order of Contacts in the “check names” list.
OK out of the window, restart outlook, and now the customer doesn’t get prompted about non-existent address list.
Avatar of CHI-LTD


outlook 2010..

i dont have those options..
Avatar of SreRaj
Please try the following steps.

Click on File -> Account Settings -> Address Books
Select Outlook Address Book and click on Change
Select Contacts: <UserMailAddress> and click on Remove Address Book
Close Outlook and re-open

Also please verify Outlook is connected to Exchange Server. Please try disabling cached mode as well.
Avatar of CHI-LTD


removed it
opened outlook same problem
unselected cached and will not connect...

I had created a new address list last week, which i have just removed as i think could have caused problem but still happening...
Avatar of lisarao

Link to home
This content is only available to members.
To access this content, you must be a member of Experts Exchange.
Get Access
Avatar of CHI-LTD


Got it the Address Book service had not started on a reboot last week...

thanks for your help.