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CHI-LTDFlag for United Kingdom of Great Britain and Northern Ireland asked on

he address list could not be displayed" error message when you use your Contacts to address a new message in Outlook

Outlook 2010 / Exch 2010

I cant get our exchange address book to open..

Ideas while i investigate?

Thanks
ExchangeOutlookWindows Server 2008

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CHI-LTD

8/22/2022 - Mon
lisarao

Try the below steps and get back:

From the main outlook window: tools -> address book
From the Address book window: tools -> options
Select the “other” contact list in the first 2 drop down lists, and change the order of Contacts in the “check names” list.
OK out of the window, restart outlook, and now the customer doesn’t get prompted about non-existent address list.
ASKER
CHI-LTD

outlook 2010..

i dont have those options..
SreRaj

Please try the following steps.

Click on File -> Account Settings -> Address Books
Select Outlook Address Book and click on Change
Select Contacts: <UserMailAddress> and click on Remove Address Book
Close Outlook and re-open

Also please verify Outlook is connected to Exchange Server. Please try disabling cached mode as well.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
ASKER
CHI-LTD

removed it
opened outlook same problem
unselected cached and will not connect...

I had created a new address list last week, which i have just removed as i think could have caused problem but still happening...
ASKER CERTIFIED SOLUTION
lisarao

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ASKER
CHI-LTD

Got it the Address Book service had not started on a reboot last week...

thanks for your help.