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Henry StarcherFlag for United States of America asked on

Xerox Documate 262 scanner twain

Have a Xerox Documate 262 scanner. Setting it up for client to use for specific program. When I install the drivers I specifically tell it to install Twain. When I open the program the scanner is there, but showing the WIA driver, which will not work with their software.

I've uninstalled and re-installed several times, but can't get rid of the WIA and get the Twain.
Is there a manual way to get rid of the WIA??

Computer is windows 7 Pro 32bit Dell OptiPlex 360
Fresh load of Windows
PeripheralsTax / Financial SoftwareWindows 7Dell

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Joe Winograd

8/22/2022 - Mon
Joe Winograd

There's no reason to get rid of WIA...TWAIN and WIA can (and should) co-exist. In addition, the DocuMate 262 provides an ISIS driver, generally superior to TWAIN (and TWAIN is generally superior to WIA), all of which can co-exist peacefully on the same system. For example, here's a screenshot from an imaging package showing the available scanners on the W7 machine where I'm writing this post:
ISIS TWAIN WIA drivers on same W7 systemI'm not saying this is the permanent solution, but as a troubleshooting step, I suggest installing IrfanView, excellent (free!) imaging software that I've been using for many years:

Click the Download link on the left to download IrfanView and click the PlugIns link on the left to download the PlugIns, which are needed to give you PDF capability (it's optional...only if you want PDF support...and the other features that come with the PlugIns). Install IrfanView first, then install the PlugIns (again, it's optional, but I think it's a good idea).

When you run IrfanView, click the File menu and pick [Select Scan/TWAIN Source...]. You should see both TWAIN and WIA drivers, such as this (again, from the machine where I'm writing this post):
IrfanView Select SourceLet me know what your system shows. Regards, Joe
Joe Winograd

One other thing. You said, "will not work with their software." What software are they using? Does it support ISIS?
Henry Starcher


The software is Drake Tax and Drake's Document Manager, which will only use Twain driver scanners
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
Joe Winograd

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I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
Joe Winograd

Would like to hear from the author before the question is deleted.

Have you tried IrfanView? Have you installed the latest driver from the Xerox website?

Regards, Joe
Joe Winograd

If Drake Tax and Drake's Document Manager work with TWAIN drivers, then they should work with the Xerox DocuMate 262, which has a TWAIN driver. My guess is that the latest driver from the Xerox website will solve the problem, but we'll never know unless we hear back from the Asker. If we don't hear back, then delete it. Regards, Joe
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Joe Winograd

Thanks for closing this and awarding points – much appreciated! Regards, Joe