My company is upgrading its desktop PCs. The company purchased Dell OptiPlex 7010 small form factor desktops PCs. The system comes with Windows 7 SP1.
However, the PC seems to have a problem with emitting no sound, unless you have a set of speakers. If the user has a set of speakers, then they get sound; if the user does not have a speakers, then no sound is heard.
I have checked everything about the PC as it relates to sound and everything seems to be in good working order. However, no sound comes out unless you have a set of speakers ...
... and not every user has a set of speakers.
Question #1: Is this common for this type of Dell system, to have not sound, unless you have a set of speakers? If so, then I'll have to try and convince management that we have to purchase a set of speakers.
Question #2: If this is not common and sound should be heard even though the user has no speakers, what do I need to re-configure so sound is heard?
Question: #3: Is this a problem with Windows 7 and this specific manufacturer's hardware? We have Dell Latitude laptops with Windows 7 and I have had no problems with the sound.
Attached is a Word 2010 file that shows the device manager screen, the system properties screen and the volume control options screen.