Sent items when sending on behalf of a user


I have a Small Business Server 2011 and have created a user / mail account for clients to send support problems too.

This is therefore a generic account which a multiple of users have access to. I have added the mailbox to certain users in the "more settings" advanced tab so it is always available.

This works fine as all users can see when an email has been opened etc. However, if a user replies to an email within this account the "sent" email appears in their own "sent items". I want replies to remain the sent items of the support account so users can see what has been sent etc.

Users are connected to the exchange server "on-line" and not in cached mode.

Is there a solution?

Optima SystemsNetwork EngineerAsked:
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Will SzymkowskiConnect With a Mentor Senior Solution ArchitectCommented:
You have 2 options here.
Option 1 - have the user login to the Mailbox using OWA
Option 2 - If you use Outlook 2010 (or higher) you can now add multiple Exchange Accounts to a single Outlook Profile. This allows you to have separate between indoxes and sent messages rather then have a shared mailbox where sent items are stored in one location (as you have stated above).
Optima SystemsNetwork EngineerAuthor Commented:
the problem is that I wish a number of people to see the same mailbox. Will this be possible with option 2?
Will SzymkowskiSenior Solution ArchitectCommented:
Yes that is correct. It can work with multiple users. This was added to the Outlook 2010 for this specific reason, keeping all of the sent items/deleted items isolated to one account and not going into the users current Outlook profile.
Will SzymkowskiSenior Solution ArchitectCommented:
Remember when you add the second email account the user will require to know the password for this account if they do not have Full Access permissions granted.

Hope this helps
Optima SystemsNetwork EngineerAuthor Commented:
Option 2 worked perfectly. Thanks
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