I have a Small Business Server 2011 and have created a user / mail account for clients to send support problems too.
This is therefore a generic account which a multiple of users have access to. I have added the mailbox to certain users in the "more settings" advanced tab so it is always available.
This works fine as all users can see when an email has been opened etc. However, if a user replies to an email within this account the "sent" email appears in their own "sent items". I want replies to remain the sent items of the support account so users can see what has been sent etc.
Users are connected to the exchange server "on-line" and not in cached mode.
Is there a solution?