Win 7 Pro Backup fails to start

Posted on 2013-08-27
Medium Priority
Last Modified: 2013-08-31
Win 7 Pro Backup fails to start.

From Start Menu [Search programs and files] enter 'backup', select 'Backup and Restore' from Programs, Windows Explorer returns 'Windows Explorer has stopped working', recover fails. Also fails from Control Panel. Back to square one.

This occurs with both Win 7 Pro Pcs on home network with first time Win Backup use.

What's happening?

BTW, Explorer 10, 'Windows Explorer has stopped working', occurs too often! Change to  Firefox/Chrome/Safari as default browser?
Question by:MARSPATH
  • 2
LVL 13

Accepted Solution

Daniel Helgenberger earned 2000 total points
ID: 39442918
Hard to tell, can be anything.

For starters: Windows Image Backup uses volume snapshots (MS calls them 'shadow copies'). Please have a look in disk properties if they are enabled for this volume and not full:

Select a disk in Windows Explorer, choose 'Properties'
In the 'Shadow Copies' tab, make sure they are enabled for all internal volumes.

And, most importantly, check Event Viewer:
Search for 'Event Viewer' in the Start Menu Search,
Go to 'Administrative Events'

Most probably you will find the cause there.
LVL 88

Expert Comment

ID: 39442933
That's not the web-browser that stopped working, but rather the windows explorer (they are 2 different things), but any 3rd party browser is much better than internet explorer, so you should use another one anyway (I prefer firefox).

For the issue you have, scan your PC for malware with malwarebytes and use it to remove what it finds. What could also help us to run a startup repair of your OS's. Uninstall software you don't need, and disable unnecessary startup items using msconfig. Make sure your systems are fully patched. Also make sure you have a good AV utility installed. I use Panda cloud antivirus (the free version as I'm using it privately), and I've been very happy with it.
LVL 13

Expert Comment

by:Daniel Helgenberger
ID: 39442970
Windows Explorer returns 'Windows Explorer has stopped working'

MARSPATH clearly states Windows Explorer and not Internet Explorer stopped.

MARSPATH, can you please clarify? In  this case, see rindi :)

Author Comment

ID: 39443360
Borrowed 'Windows 7 Inside Out' from friend: Chapter 11, page 378 says 'Set up backup' in Action Center. I did and it does.

BTW, "In the 'Shadow Copies' tab, make sure they are enabled for all internal volumes."

No Such Tab (or sub-tab) in properties for Drives C-->G (on 2 physical discs). According to above book (p 341), File Properties window has to do with shadow copies - and so it does...

If I could figure out how, I would award myself 500 points.


RE: by: rindiPosted on 2013-08-27 at 12:08:36ID: 39442933

MARSPATH clearly states Windows Explorer and not Internet Explorer stopped.

MARSPATH, can you please clarify? In  this case, see rindi :)

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