The company I work for has been moving towards 'paperless' for a few years now. One of effort has been to scan assorted incoming documents, save in the smallest possible sized PDF (greyscale, 150-200dpi) and drop them in a network share.
Currently we're using:
-Kodak 11440 scanners connected via USB to
-WinXP or Win7 workstations (HP)
-Scan-To-PDF software with a plugins for renaming and batch separation
-Utilizing Kodak's TWAIN drivers
In terms of the document flow and system integration with our core app, this works beautifully, but we're having issues with document quality, and here's the real problem:
--We receive all sorts of documents to be scanned. Carbons, carbonless, pink, blue, yellow, handwritten stuff, odd sizes, and so on. These are not separated by color or type, and are run through the scanner in batches corresponding to a PO number. Some of these documents come out completely illegible, which is the core of the users' complaint.
-All stages of management from my IT manager (software dev background) on up to the top want me to come up with a method of correcting for these document's variances in quality without disrupting the established workflow. There's no interest in training these users to adjust imaging settings or do separated batches by color or document type. No separation pages, nothing. It has to be one button simple.
I have been tasked with finding a method/product that will allow a user to scan dozens of documents of every imaginable type in a single batch, under a single preset setting and have them ALL come out legible. There is no support from management for training these users on even basic adjustments like contrast/brightness, etc. It needs to be literally "idiot proof" because that's the people they hire.
I don't really believe this is possible, but I have to give it a go.
If anybody can give me a suggestion on some sort of smart 3rd party software that can analyze and correct scanned documents in-line I would be so very thankful. In lieu of that magic bullet, I could really use a hand in an approach to explain WHY this is an unrealistic goal, and what is the PROPER way to accomplish this.
I wish I knew more about such things, but my imaging background is amateur at best, I'm a sysadmin, not a designer. Anybody on here really knowledgeable about document imaging workflow? Thanks in advance.