Network performance monitoring

I'm looking for a solution to a network performance issue. I have a site where users are complaining about response time. I've relocated one of the users to a different site (physical building) along with their computer, phone and all peripherals to find out if response time improves which it has. I'm having this person remain at the alternative site for a week to continue with the test, which I initially thought would either prove of dis-prove that the network was the issue and not the application or the database. So far, as stated above, performance has noticeable improved according to the user but I'm guessing that I will need more proof than just the users observation and experience to bring to the network team. This is why I'm looking for suggestions that I might use to support my case.

Thanks,
bjbrownAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

WGTech-JCommented:
Download times of large files from a remote site use this as a base line.  How are the sites connected to each other could have a user over there streaming videos, slow switch, etc...  Also I would get more specifics from the users on what is slow.
0
gfbarronCommented:
Do you have a topology diagram of the network?

Just for clarification, users are trying to access a database/file server on the network in the same physical building but get better speeds when accessing the same server remotely?
0
bjbrownAuthor Commented:
Thanks for the responses, I'm probably not describing this clearly. The users that are having the response time issue are in one building that is located, let's say on our campus. They all hit the same application and same database. I've moved one of the users to a different build on the same campus and this user will continue to access the same application and same database but via a different switch.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

WGTech-JCommented:
All users in each building connect to one switch and then those switches connect to one central building?  Sounds like a bad switch or port on the one they all connect to.
0
gfbarronCommented:
Or maybe stp
0
getzjdCommented:
Can you give us a network diagram showing the two locations?  Connection between? number of users are the remote site,  Make/Model of switches involved?  This will help us in determining any potential bottlenecks as well as helping us identify the possible troubleshooting tools to use with switches.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware Firewalls

From novice to tech pro — start learning today.