Require NetMos Serial card (NM9835CV) driver in Windows 7.

I recently had upgrade my system from Windows XP to Windows 7 (x32 bit). Observed an unknown device (It is Dual comm ports Serial card - NetMos NM9835CV) found in device manager which required driver in Windows 7. Failed even update with the WinXP driver. Need help for the driver (Win 7)........ Thanks!
pgsystechAsked:
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pgsystechAuthor Commented:
Hi,
Updated with the driver as recommended. Unfortunately there is still fail as stated "Device driver software was not successfully Installed". Is that any other driver to be try on?
Appreciate and thanks!
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rjanowskyCommented:
I think the driver is the correct one, just checked the NmXpMf.inf file:

PCI\VEN_9710&DEV_9835&SUBSYS_00011000&REV_01
PCI\VEN_9710&DEV_9835&SUBSYS_00021000&REV_01
PCI\VEN_9710&DEV_9835&SUBSYS_00101000&REV_01
PCI\VEN_9710&DEV_9835&SUBSYS_00111000&REV_01
PCI\VEN_9710&DEV_9835&SUBSYS_00121000&REV_01
PCI\VEN_9710&DEV_9835&SUBSYS_00201000&REV_01
PCI\VEN_9710&DEV_9835&SUBSYS_00211000&REV_01
PCI\VEN_9710&DEV_9835&SUBSYS_00221000&REV_01

Have a look via Control Panel-->System-->Device Manager at the hardware id of the unknown driver (Yellow question mark). Right click, select properties. It's under the Details-->Property-->Hardware IDs tab. It should be something like VEN_9710&DEV_9835. Please post the complete hardware id for the NetMos device.
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pgsystechAuthor Commented:
The hardware id for the NetMos device as following.....
Thanks!

The hardware id for the NetMos device as attached
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rjanowskyCommented:
The driver is the correct one. The device is listed in the INF-file. There must be another problem here. Did you run the MOSCHIP_Setup.exe with administrative rights or did you the driver installation via Windows Device Manager?
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pgsystechAuthor Commented:
I try both way in administrator mode as steps below.
1) Uninstall previous device driver (PCI Multi-I/O Controller) from "Program and Features" under control panel. Run Moschip_Setup.exe as provided.
2) Update driver via Windows Device manager which pointed to the driver path as provided...Step1Step 2Step 3Step 4
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rjanowskyCommented:
The last screenshot is really helpful. It seems that the inf file is incomplete for your device. I'm not sure whether you should - in Step 3 - select the NmPorts.inf file to install the driver. If that won't help, an older version of that driver might help:

http://www.asix.com.tw/FrootAttach/driver/MCS98xx_Windows_32bit_Driver_v2.0.3.0_WHCK_Binary.zip

 A quick Google search come up with other download possibilities, but not a simple driver archiv - only some kind of driver detection wizards.
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pgsystechAuthor Commented:
The NmPorts.inf driver updated method and the older version driver (v2.0.3.0_WHCK...) installation method still fail. I don't think my Windows 7 embedded standard OS would impacted the driver installation, right?
Any other alternative?
Thanks again!
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rjanowskyCommented:
Sorry, I'm out of ideas right now. Not sure about the compatibility with W7 embedded. Normally the NetMos drivers are just working without any problems. Maybe it's really a Win7 embedded thing.
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pgsystechAuthor Commented:
I agreed with you as normally with the appropriate driver would work without any problem, like my the other 2 devices on DAC and motion which are successfully installed on the system. May be due to the serial card is only supported till WinXP at the moment?
However, i will keep trying if there is any other option available. Thanks!
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rjanowskyCommented:
No, the driver is supported up to Windows 8.1 as described in the history.txt file in the driver archiv.

Good luck!
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pgsystechAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for pgsystech's comment #a39451699

for the following reason:

Replace other interface serial board which compatible in Windows 7.
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pgsystechAuthor Commented:
Thanks everyone for the helps!
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pgsystechAuthor Commented:
Resolve with replaced other serial board with compatible in Windows 7. Thanks!
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pgsystechAuthor Commented:
NA
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