Backup incremental failing - 0xe00084f4

Hi,

 

I have 2 incremental back ups storing on the same HDD, however one keeps failing when run to schedule with the details below. When I "Run Now" the job is successful. The other incremental backup I have scheduled, runs successfully every time.

Backup- \\server.Local\E:
Storage device "BackUp NAS101 Incrm" reported an error on a request to write data to media.
Error reported:
The specified network name is no longer available.
V-79-57344-34036 - An unknown error has occurred.
 

Job ended: 27 August 2013 at 19:41:41
Completed status: Failed
Final error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34036
EricIT Systems and Asset ManagerAsked:
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wshtyCommented:
Hi,

what kind of backup device / HDD are you using?
Could it be that at the time the job is scheduled, the HDD is in power-save mode and needs to spin up before data can be written on it?
this could explain that the programm thinks the resource is unavailable and fails with an error.
does the job fail at the start of the job or later on?

Regards

//Edit: furthermore - please expand the backup protocol and look at the details - i often find the general error information quite incorrect when it comes to troubleshooting
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EricIT Systems and Asset ManagerAuthor Commented:
I am using a Toshiba HDWC130EW3J1 Stor.E Canvio 3TB USB 3.0 3.5 Inch Desktop Hard Drive which is connected to a NAS as an additional drive.
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wshtyCommented:
can you confirm the error with the device directly attached to the backup server?
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EricIT Systems and Asset ManagerAuthor Commented:
There isn't anything that shows the error is with the device, as I have another incremental backup running to that device that has no problems.
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wshtyCommented:
are the jobs running in consecutive order? at what time?
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EricIT Systems and Asset ManagerAuthor Commented:
Yes they are running in consecutive order 19:15 & 21.45. The back that is throwing the error is run first.
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wshtyCommented:
please try to switch places in time so the backup that works is run first - if the first working backup now fails it looks like a hardware/connection issue.
if everything stays as it is it could be related to a software issue.
is the backup software up to date (hotfixes, etc)?
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EricIT Systems and Asset ManagerAuthor Commented:
I switched the time schedule as suggested, but I have the same failed status.

Any suggestions?
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EricIT Systems and Asset ManagerAuthor Commented:
I have changed the device, because the error message persisted.
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EricIT Systems and Asset ManagerAuthor Commented:
My own answer
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