Problems creating/change user accounts via dashboard server 2012 essentials


I have a server with windows server 2012 essentials installed, this the DC of the company.
I've tried various ways to create the user accounts using the dashboard of the server2012 essentials, when i try create the user account it gives me the following error/messaging:
"Please restart the Add a user account wizard and try again". The user appear in the ADUC (active directory Users and Computers) but i can't login using the user and the credentials created for that.
After read some posts, forums helping that, I read that there is necessary some security groups, speccially the WSSusers, and few with RA_Dashboard etc... If i create the user in ADUC ahd if his member of the security group work very well, but if i create the user in ADUC they don't appear in the dashboard, for that i have to import via powershell.
I only can create users (in dashboard) if the allow virtual private network(VPN) and allow Remote Web access and access to web service applications isn't active; if i create an admin user, using dashboard it gives an error, but after restart the dashboard it appears.

Other issue, related with this, i can't change the users that are created in dashboard, if i want to permit the allow virtual private network(vpn) or the other option it gives the error:
"Cannot retrieve or change the user account information..."

Can anybody help me solving this issues.
This is the first time i work with this version.


Best Regards.
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Larry Struckmeyer MVPCommented:
Most unusual.  There are several log files that might help us understand what is going on.  The can be found in:  C:\ProgramData\Microsoft\Windows Server\Logs.

The log files will show you errors and failures and give us an idea where to start.  Also review the event logs in the event viewer in administrative tools.
privateuserAuthor Commented:

Thanks for the reply.
I see the logs of event viewer and i don't see anything regarding that.
What logfile is needed? There are some in that location, you want for the dashboard logs?


Best regards.
Larry Struckmeyer MVPCommented:
Here is the link for the explanation of the logs, but they are pretty well named.  I prefer that you look through them and if the failure/fault is not obvious give us the first set of failures in the last try.  Better, rename the existing logs and run the wiz again and you will have only one set of data to plow through.  Call them name.gol so you can tell what they were.

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Larry Struckmeyer MVPCommented:
Hi:  Thanks for the points, but it would/might be helpful to others if you could tell us what the solution was.
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