Outlook 2010 / Windows 7 Pro with IMAP Busness Earthlink account


I got a call from a new customer stating that "Read e-mails" are disappearing from his "Inbox" without him deleting them. He stated that his e-mails only go back to 8.20.2013. I checked his "webmail" and the oldest e-mail is 8.20.2013.

He stated that he had older e-mails in his "Inbox" but now they are gone. Anyone experience this before?


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Perhaps there's another mail client using POP and set to delete items older that X days. Perhaps the user uses a Smartphone and did "play" with the email settings?

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flteng562Author Commented:
Hi strivoli:

That did it. It was his IPhone settings. He had e-mails being removed after one week. Thanks for pointing me in the right direction.


You are very welcome!
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