Outlook 2010 / Windows 7 Pro with IMAP Busness Earthlink account

Hi,

I got a call from a new customer stating that "Read e-mails" are disappearing from his "Inbox" without him deleting them. He stated that his e-mails only go back to 8.20.2013. I checked his "webmail" and the oldest e-mail is 8.20.2013.

He stated that he had older e-mails in his "Inbox" but now they are gone. Anyone experience this before?

Thanks,

Frank
flteng562Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

strivoliCommented:
Perhaps there's another mail client using POP and set to delete items older that X days. Perhaps the user uses a Smartphone and did "play" with the email settings?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
flteng562Author Commented:
Hi strivoli:

That did it. It was his IPhone settings. He had e-mails being removed after one week. Thanks for pointing me in the right direction.

Regards,

Frank
0
strivoliCommented:
You are very welcome!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.