Word Mail Merge...four at a time

I have a friend...really.  She has set up an Excel (2007) worksheet with names and e-mail addresses.  She's set up a Word (2007) document as the template for her e-mail.  She is using the mail merge process to send the e-mail message to the 32 people on her list.

It works except it never sends more than five e-mail at a time.  Usually just four.  By now, she's worked herself through her list and is done, but I'm wondering what the issue might be.

Also, she sent me the files and they worked fine for me.  All 32 messages generated the first time without a hitch and each time I tried (I worked off-line).

She is working in a law office.  Maybe there's some kind of security that's interfering?

Any ideas?

Thanks, Jim
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It might be worth her trying the Microsoft fix procedures for general Word problems here:

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coachjimAuthor Commented:
I'm out of the loop in solving this.  So I'll accept this and move on. Thanks.
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