XenApp 5 Windows Server 2008 Hot Fix Rollup fails to install

XenApp 5 on Windows Server 2008 SP2 (VM in Xenserver) Hot Fix Rollup R01 fails to install with following error.

Installation ended prematurely, because of an error.

Install fails with same error either installing thru GUI or command line. Anyone run into this problem?

Ideas are appreciated.
Who is Participating?
rojiruConnect With a Mentor Author Commented:
Funny thing that the log file refers to itself. This is the tail of xa3.log. I've downloaded the file 3 times to 3 different locations, and get the same result. I have a case open with Citrix, and have received some recommendations. I've followed the recommendations, except migrating to MSSQL server. The data store is running on MSDE. I've checked the requirements, and the installed XenApp 5 meets the requirements for the Hot Fix Rollup 1. No solution yet. I have another Xenserver that I will copy the VM over to conduct testing. Just thought I'd check here for any possible solutions.

could u try use add/remove feature in termianl service ? ...

rojiruAuthor Commented:
Not sure about the add/remove feature, but placing server in /install mode receive same error.

I may just have to break down and upgrade XenApp.

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

SEEM someoen expereience your status before:

have a look:

rojiruAuthor Commented:
Thanks, but registry setting already set to 0. Below is tailing of the log of the install via command line msiexec. Maybe this will help for anyone that is more knowledgeable in msiexec operation. Installing via command line or GUI results in same error.

Action ended 20:57:40: CTX_CDF_MM_StartLogSession.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4. Return value 1.
Action start 20:57:40: CTX_CDF_MM_InsertStopSessionCAs.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4.
CTX_CDF_MM_InsertStopSessionCAs: Entering ...

CTX_CDF_MM_InsertStopSessionCAs: Existing Record Cancel,Yes,EndDialog,Exit,1,

CTX_CDF_MM_InsertStopSessionCAs: New Record Cancel,Yes,DoAction,CTX_CDF_MM_StopLogSession.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4,1,1

CTX_CDF_MM_InsertStopSessionCAs: Existing Record Fatal_Error,OK,EndDialog,Exit,1,522

CTX_CDF_MM_InsertStopSessionCAs: New Record Fatal_Error,OK,DoAction,CTX_CDF_MM_StopLogSession.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4,1,523

CTX_CDF_MM_InsertStopSessionCAs: Failed to insert the record 1627

CTX_CDF_MM_InsertStopSessionCAs: Leaving ...

Action ended 20:57:40: CTX_CDF_MM_InsertStopSessionCAs.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4. Return value 1.
Action start 20:57:40: CtxProcessCtxRequiredInstallDlls.2FC063C6_B4B7_4E0E_B5A1_DD207D00E9C7.
CtxProcessCtxRequiredInstallDlls failed with error code 3
Action ended 20:57:40: CtxProcessCtxRequiredInstallDlls.2FC063C6_B4B7_4E0E_B5A1_DD207D00E9C7. Return value 3.
Action start 20:57:40: Fatal_Error.
Info 2898. For MSSansSerif8 textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13 pixels height.
Action start 20:58:12: CtxCleanupCtxRequiredInstallDlls.2FC063C6_B4B7_4E0E_B5A1_DD207D00E9C7.
Action ended 20:58:12: CtxCleanupCtxRequiredInstallDlls.2FC063C6_B4B7_4E0E_B5A1_DD207D00E9C7. Return value 1.
Action start 20:58:12: CTX_CDF_MM_StopLogSession.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4.
Action ended 20:58:12: CTX_CDF_MM_StopLogSession.D4E6CDE7_FAC1_458B_8935_048A9A1DB4A4. Return value 1.
Action ended 20:58:12: Fatal_Error. Return value 2.
Action ended 20:58:12: INSTALL. Return value 3.
=== Logging stopped: 8/28/2013  20:58:12 ===
MSI (c) (C0:10) [20:58:12:594]: Product: Citrix XenApp 5.0 - Update 'XAE500W2K8R01' could not be installed. Error code 1603. Additional information is available in the log file C:\Tools\xa3.log.

MSI (c) (C0:10) [20:58:12:595]: Windows Installer installed an update. Product Name: Citrix XenApp 5.0. Product Version: 5.0.2. Product Language: 1033. Update Name: XAE500W2K8R01. Installation success or error status: 1603.

MSI (c) (C0:10) [20:58:12:599]: Product: Citrix XenApp 5.0 -- Configuration failed.

MSI (c) (C0:10) [20:58:12:600]: Windows Installer reconfigured the product. Product Name: Citrix XenApp 5.0. Product Version: 5.0.2. Product Language: 1033. Reconfiguration success or error status: 1603.
Check the log files (c:\tools\xa3.log) as well as event viewer to see if you find any clues. Re-download the hotfix and try again (to make sure downloaded file isn't corrupt)
try basraj suggestion c:\tools\xa3.log ....mostly u download wrong package

can u try msiexec /fa  force reinstall the package by command ?
rojiruAuthor Commented:
Citrix engineers recommend uninstalling hotfixes already applied, then try installing Rollup pack 1. We shall see how this works out.

Thanks for everyone's input!
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.