I want to start measuring end user experience in our IT environment, but I do not have direct access to the datacenters & core business application. Most tools available to measure end user experience, requires that monitoring tools are closely integrated in the application architecture.
I am looking for an desktop agent that can measure "experience" from the users' desktop by recording normal day-to-day application response, establishing a baseline for acceptable performance. Once these response times deviate, this can be measured against the baseline.
In essence, I want a way to measure End User Experience - even if it is indirectly - from the users' desktop, without requiring "monitoring hooks" into the core application architecture.