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Robert_TurnerFlag for United Kingdom of Great Britain and Northern Ireland asked on

BESX 5.0.4, Administration Service - Application Server Stops upon logon attempt.

Hi All

I've got a client with a BESX 5.0.4, single installation with application and SQL database hosted on an SBS 2011 Standard Server.

We've developed a recent issue with not being able to logon to the administration page.  I've noticed that the Service "Administration Server - Application Server" will run until the logon attempt.  

I've also noticed that, SQL Server Agent (BESX) will not start with error 1067, the SQL instance is running ok and I've confirmed it can be accessed using the Blackberry Manager

BES isn't a strong point of mine, I know enough to install it, get it running and provision devices, but that is it. I know BES has it's own logs and I'm getting a bit lost on them, I'd appreciate any advice on this.  

I've already been through an update of Java, Microsoft Updates and a full server restart.  Restarting the service allows me to get to the logon window, after that the service stops.

I do have another server in the network acting as a DPM, I do have the option of moving the whole BES and Database to another server if this can't be resolved in a timely fashion.

This database was previously working on an SBS 2008 and was migrated a few months ago with no issues.

This is the error on the browser page after attempted logon.

type Exception report

message 

description The server encountered an internal error () that prevented it from fulfilling this request.

exception 

java.lang.NullPointerException
	org.apache.tapestry.ApplicationServlet.doService(ApplicationServlet.java:147)
	com.rim.bes.bas.web.common.BASApplicationServlet.doService(BASApplicationServlet.java:162)
	org.apache.tapestry.ApplicationServlet.doPost(ApplicationServlet.java:168)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	com.rim.bes.bas.web.common.CSRFProtectionFilter.doFilter(CSRFProtectionFilter.java:108)
	com.rim.bes.bas.web.common.ResponseHeadersFilter.doFilter(ResponseHeadersFilter.java:85)
	com.rim.bes.bas.web.common.filter.SystemStartupProgressFilter.doFilter(SystemStartupProgressFilter.java:187)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)


note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.


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SBSBlackBerry Programming

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Last Comment
Robert_Turner

8/22/2022 - Mon
Mike Sullivan

Hi Robert_Turner,

Can you zip up the full set of log files for today and attach them to the post, please? There are several possible causes of this problem.

Thanks,

Mike
ASKER
Robert_Turner

Hi Mike

Thanks for the reply, I need to keep shared information to a minimum, is there anything in any of the logs that will mention company domain name/user names.  Can we keep this to specific logs?
ASKER CERTIFIED SOLUTION
Robert_Turner

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Robert_Turner

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