troubleshooting Question

How to create process workflow for incoming emails to create a case CRM 2011

Avatar of benowens
benowensFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft ApplicationsMicrosoft Dynamics
5 Comments1 Solution2221 ViewsLast Modified:

I'm want to achieve two simple tasks.

- I want a new case under service to be created once an new email is received to a particular email address queue or user.
- I want an email to be sent to that user to state the email.

I have been creating and testing process workflows but I'm probably doing it all the wrong way.  Does anyone have a guide of doing this or some tips?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 5 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros