giorgio71
asked on
Siemens Call Center HiPath 3800 in two countries - voice communications issue
Hi all,
I have two sites. One site is located in Eastern Europe and the other in Western Europe.
West Europe:
1 x HiPath3800 and 150 agents (digital - nonip telephones)
1 x 1500 VOIP card
5 'agents' connected to East Europe 1500 card (ip phones)
East Europe:
1 x HiPath3800 and 50 agents (digital - nonip telephones)
1 x 1500 VOIP card
5 'agents' connected to West Europe 1500 card (ip phones)
Problems:
Via our site-to-site VPN through the internet we have voice degradation when the line is over loaded - when the line is not used or used very little, sufficient voice communication occurs.
We want to increase the amount of agents that connect to the corresponding site's PBX to be 30 each.
What changes in our infrastructure do we need to do?
Any tips would greatly help.
Thanks,
George
I have two sites. One site is located in Eastern Europe and the other in Western Europe.
West Europe:
1 x HiPath3800 and 150 agents (digital - nonip telephones)
1 x 1500 VOIP card
5 'agents' connected to East Europe 1500 card (ip phones)
East Europe:
1 x HiPath3800 and 50 agents (digital - nonip telephones)
1 x 1500 VOIP card
5 'agents' connected to West Europe 1500 card (ip phones)
Problems:
Via our site-to-site VPN through the internet we have voice degradation when the line is over loaded - when the line is not used or used very little, sufficient voice communication occurs.
We want to increase the amount of agents that connect to the corresponding site's PBX to be 30 each.
What changes in our infrastructure do we need to do?
Any tips would greatly help.
Thanks,
George
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First you need to check how many HG Card B channel licence you have normally it will come with 2B,8B channel licence.that means at a time analog or digital phone to IP phone calls 2 call or 8 call possible a time you can upgrade this licences up to 32B channel.Then only VPN will work perfectly and digital to IP phone call will work at a time 32 node.And check you internet usage and reserve the bandwidth for proper VPN communication.