Terminal Server Desktop

Running WIndows Server 2008 R2 Enterprise and have 2 terminal servers with published desktop.   One user does not have access to IE?    It is there for all users, but she can't see it on her desktop, nor can she see it in All Programs.  Only that way on one server.   She can get to IE on the other terminal server.

Is this a profile issue?   If so, what is the best way to re-create a new profile?
bankwestCTO/CashierAsked:
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damien1234Commented:
Eh, it could be a profile issue.  Use this method to delete any profile:

Start -> Right Click Computer -> Properties -> Advanced System Settings -> Advanced Tab -> User Profiles Settings Button.  Highlight the profile you want to delete then press delete.  If that option is grayed out then reboot the server and try again.
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Gary ColtharpSr. Systems EngineerCommented:
If removing the profile from the affected server does not resolve it, check the security on the shortcuts for IE for any settings that would preclude this specifc user.

HTH
Gary
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bankwestCTO/CashierAuthor Commented:
If I delete the profile as described......What settings???   for example, their IE Favorites....should I save off.    

Or do I need to do anything like that?

And am I correct....  when they log in again, that creates the new profile?
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damien1234Commented:
I see.  If they have data in their profile that needs to be copied I would try another approach first i.e. manually copy an IE shortcut onto their desktop or start menu.  Create a shortcut on your own desktop then just copy and paste into the user profile:

C:\Users\Username\Desktop or
C:\Users\Username\AppData\Roaming\Microsoft\Windows\Start Menu

If that doesn't work and profile corruption is a real possibility then the data you will most likely need is in these folder:

C:\Users\Username\Desktop
C:\Users\Username\My Documents
C:\Users\Username\Favorites

You would know more about that though since there could be more data under Downloads, My Music, My Pictures, My Videos, etc.  Some software packages install user specific info into the profile too.  Like I said that's your territory.

And yes, when they login again a new profile will be created assuming it's not a roaming profile.
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Windows Server 2008

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