Link to home
Start Free TrialLog in
Avatar of Alessandro Carvalho
Alessandro CarvalhoFlag for Brazil

asked on

Asking to install flash player all the time.

Hello , every time when i try acces any website, appears a menssagem " you need install flash player".

But i have flash player already installed, the site behind this box with this mensage , dont appears, and i have another option , only clik on install.

this problems happens on  , mozilla, ie , chrome

i cant see any webpage because this problem, i hope you guys can help me!

Avatar of Patrick Bogers
Patrick Bogers
Flag of Netherlands image


Your instance of Flash is corrupted IMHO.
Download the adobe uninstaller here en follow the instructions.

Reboot your computer once finished and install a fresh one from

Avatar of Alessandro Carvalho


Thanks for answer.

Ok , i will try  , but im not sure. some  webpages  work normal.
for example , i can see videos on youtube and use facebook and make search on google.

the others sites isnt working.

i think  is really a malware

I am pretty sure it is Flash corruption, had the same problems and fixed it this way.
Please have a try, you can break it :)
ok, i will.

when i click ok the message appears the option to make a download of a file extension cpl.
What is the name of the .cpl file?
Perhaps show us a screenshot of that message.
Sorry ,  :/

i dont remember the name, i will post the screenshot.
Avatar of Sudeep Sharma
Sudeep Sharma
Flag of India image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial