Avatar of Alessandro Carvalho
Alessandro CarvalhoFlag for Brazil asked on

Asking to install flash player all the time.

Hello , every time when i try acces any website, appears a menssagem " you need install flash player".

But i have flash player already installed, the site behind this box with this mensage , dont appears, and i have another option , only clik on install.

this problems happens on  , mozilla, ie , chrome

i cant see any webpage because this problem, i hope you guys can help me!

Anti-Virus AppsWindows 7Internet Protocols

Avatar of undefined
Last Comment
Sudeep Sharma

8/22/2022 - Mon
Patrick Bogers


Your instance of Flash is corrupted IMHO.
Download the adobe uninstaller here en follow the instructions.

Reboot your computer once finished and install a fresh one from www.adobe.com

Alessandro Carvalho

Thanks for answer.

Ok , i will try  , but im not sure. some  webpages  work normal.
for example , i can see videos on youtube and use facebook and make search on google.

the others sites isnt working.

i think  is really a malware
Patrick Bogers


I am pretty sure it is Flash corruption, had the same problems and fixed it this way.
Please have a try, you can break it :)
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Alessandro Carvalho

ok, i will.

when i click ok the message appears the option to make a download of a file extension cpl.

What is the name of the .cpl file?
Perhaps show us a screenshot of that message.
Alessandro Carvalho

Sorry ,  :/

i dont remember the name, i will post the screenshot.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Sudeep Sharma

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question