• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 295
  • Last Modified:

computer crashes on the word file or a pdf file on some versions - window 7

computer crashes on the word file or a pdf file on some versions - window 7.  It happens after the word file contents are visible on the screen.

- checked memory, ran a memory test
- checked all MS updates, also word reader
- ran videos works fine
- updated the graphics driver
  • 3
  • 3
4 Solutions
Satheesh AgatheeswaranSystems & Network AdministratorCommented:
Are you using Adobe Reader to view PDF files?
If so, then open task manager and check for a process called acrord32info.exe. End the process and try opening the PDF files. if this is not the case then let me know.
Ratnesh MishraCommented:
If the OS crash because of Application best solution is to uninstall /re-install the application .
First disable all Microsoft office services and pdf reader and writer services from startup and check it using any other application causes it or not.

If you don't prefer above option then best will be do get complete memory dump ,let it be analyses so that we can pin point whether its an issue with common sharing files or dlls or its an specific application related files so that you may contact application vendor for an updated files.
goodkAuthor Commented:
This is the message we get at the restart.  We put together messages at various times.

Is this info helpful to resolve our problem?  If not. Please guide us how to take a full memory dump.

Thanks a lot
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Ratnesh MishraCommented:
There are various KB article published "How to configure complete memory dump" , best would be.
Step 1 . : Set page file size as 1.5 times that of total RAM . i.e if you have 4GB RAM , set page file as 6GB i.e 6144MB both min and max .

Step 2. : Go to registry location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl  ,set the value of key "CrashDumpEnabled" to 1 .

Reboot the Machine. Next time if it bugchecks it will generate complete memory dump.
goodkAuthor Commented:
This is the default dump we get when the computer reboots.  

Is this helpful at all?
Ratnesh MishraCommented:
Is it possible to collect all the .dmp files and upload after compressing it .
As last 2 dump indicates 0x50 that there is PAGE_FAULT_IN_NONPAGED_AREA while writing the data on it. Non-paged area is a part of kernel so even kernel dump will also give us overview of causing agent. But at present I would suggest to upload the mini dump.

Previous 2 dump states that the pool header is corrupt. However most probably we need to perform few things :-

1. Run hardware diagnostics.
2. Run memory test.
3. Run checkdsk.
4. Run system file checker for integrity issues if any.
5. If you have added or made any application changes after which you started facing the issue ,you must revert the changes and check if it fixes the issue.
goodkAuthor Commented:
Thank you very much
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now