computer crashes on the word file or a pdf file on some versions - window 7
computer crashes on the word file or a pdf file on some versions - window 7. It happens after the word file contents are visible on the screen.
- checked memory, ran a memory test
- checked all MS updates, also word reader
- ran videos works fine
- updated the graphics driver
- checked memory, ran a memory test
- checked all MS updates, also word reader
- ran videos works fine
- updated the graphics driver
SOLUTION
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SOLUTION
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SOLUTION
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ASKER
This is the default dump we get when the computer reboots.
Is this helpful at all?
blue-screen-of-death.docx
Is this helpful at all?
blue-screen-of-death.docx
ASKER CERTIFIED SOLUTION
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ASKER
Thank you very much
ASKER
Is this info helpful to resolve our problem? If not. Please guide us how to take a full memory dump.
Thanks a lot