windows 7 bluetooth window keeps closing

This started happening recently.  When I got to my bluetooth devices, I see my speaker.  If I double click on it, I can see the window to connect for a split second then it disappapears.  I can't connect to any device because of this.  I tried deleting the devices then readding them which didn't work.  After that, I tried disabling the bluetooth in device manager then re-enabling it.  None of this helped.
jackjohnson44Asked:
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sanjayrajtCommented:
Hi,

Open your Device Manager and find the Bluetooth device. It may be marked with a yellow warning triangle if a driver is not installed. Right click on the device, and select 'Update Driver Software'. This should find and install the driver for you.

It should also be noted that several laptops "offer" a method of turning on / off the Bluetooth device (aka radio.) either in the BIOS or via a "button."  The Bluetooth device must be active before the Windows Device Manager can find it.

Then if it is not working go to given link
http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-enabled-device-to-your-computer
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MereteCommented:
Look in your Audio playback devices
any listing in there?
Have you tried making it default?
as you said here>When I got to my bluetooth devices, I see my speaker<< is this in device manager or audio playback?
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jackjohnson44Author Commented:
sanjayrajt,
I have tried updating the driver as well as removing then readding it.  My bluetooth is also on since I can see devices and add them to my computer.  The issue is when I try to connect the window closes.

I am double clicking on the bluetooth icon in my quick launch bar.  It opens devices and printers (Control Panel\All Control Panel Items\Devices and Printers).  From there if I double click on the blutooth device I added a window opens and immediately closes.  This isn't a case of not knowing where to go, it is an issue of the window that I use to connect for several years all of a sudden closing.

This is not playback devices.  I can't connect to the device so it doesn't show up in playback devices.


The issue is the window to connect closing when I open it.  I know that my bluetooth is doing something since I can see the devices and add the to the computer.  The issue is when the window opens, it crashes.
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ded9Commented:
Apply this hotfix

http://support.microsoft.com/kb/980396


Also make sure the bluetooth support service is started and set to automatic.




Ded9
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sanjayrajtCommented:
Hello,

yes apply hotfix,again it is not working.give information of your computer and screen short ,we can try.
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jackjohnson44Author Commented:
Thanks, but that didn't work, I got this error message:

Windows Update Standalone Installer
---------------------------
The update is not applicable to your computer.
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sanjayrajtCommented:
Hi,
This link is describing fix current problem. http://www.thewindowsclub.com/windows-updates-fail-to-install
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ded9Commented:
Check whether bluetooth support service is started and set to automatic.



Ded9
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jackjohnson44Author Commented:
ded9, it was started but set to manual.  I set it to auto and restarted, deleted my speaker, re-paired it with my laptop and it still opens then closes.  Each time I delete it then readd it, it takes a while because it loads the drivers from online.  This seems very normal.  I used this thing a lot with a speaker and a headset.

Could there be an issue with the bluetooth adapter itself?  It is a usb plugin.  I hadn't even though of that.  Also, are there any other services I might need to turn on?  I was poking around in the startup but don't think I changed anything.  I don't see anything missing there now.
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jackjohnson44Author Commented:
sanjay, my error said the hotfix isn't for my computer.  My windows update works well.  I am actually doing an optional update now.
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ded9Commented:
Looks like the bluetooth adpater is not compatible with windows 7...does this device works with any other windows 7 system.



Ded9
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jackjohnson44Author Commented:
It definitely is.  I have been using this adapter with this computer for a long time.  Nothing has changed.  I can pair the device, the window closes when I try to connect.
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ded9Commented:
Try connecting the bluetooth adapter to other usb ports...enable all usb options in bios.



Ded9
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jackjohnson44Author Commented:
That didn't seem to work either.  It seems like there is an issue with the program (or screen) where you connect to the device and not the device itself.  I really think the adapter is ok, I can see devices and add them.  If it wasn't working, I would not be able to do that.

Is there another program where you can connect to devices or do it via powershell?
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MereteCommented:
Did you use a headset and mic prior?
and they have been removed disabled so they dont start with windows?
Since this  blutooth speakers on a Laptop right ?
You must disable the headset otherwise it interferes also since you have internal speakers they must be disabled to make your Bluetooth default and starting automatically when windows starts.
Here's a comprehensive guide and troubleshoot
Setting Up Bluetooth Connections (Windows 7)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=au&lc=en&dlc=en&docname=c01948661
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ded9Commented:
Launch device manager - click on show hidden devices- if you see any yellow exclamation or redx then post screenshot.


Try other usb ports. Can try clean boot.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

Check whether the device works.



Ded9
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jackjohnson44Author Commented:
Thanks for sticking with me.
That didnt' work, the device still works because I can see my speaker and add it, but the connection window closes right after it opens.
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ded9Commented:
Launch device manager - click on show hidden devices- if you see any yellow exclamation or redx then post screenshot.


In run box type msinfo32- under hardware resources-conflict sharing-check whether the bluetooth adapter irq is shared ...and if its shared then which other deivce does it show.

Can be a irql conflict.

Post screenshots.



Ded9
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jackjohnson44Author Commented:
Hey ded, thanks for sticking with me, sorry for the delay.  I wasn't around that computer for a few days.

I attached a screen shot of my device manager and my IRQ settings.  I really have no idea what that is, so I've never checked.  It runs off the screen, but they are all microsoft acpi devices down to IRQ 190, There is another at the bottom which has a much higher number and says ATI Radeon HD for my graphics card I believe.  I didn't have that in the screen shot.
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ded9Commented:
I dont see the screenhots.??


Ded9
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jackjohnson44Author Commented:
Sorry about that!
I'll attach them when I am back to that computer.  Thanks a lot, this is a pain.
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jackjohnson44Author Commented:
Hi Sorry for the delay.  I can't find the adapter.
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ded9Commented:
Try enabling in bios or from keyboard .


Ded9
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