troubleshooting Question

Do I need a Ticketing system?

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practitionerFlag for Singapore asked on
8 Comments3 Solutions219 ViewsLast Modified:

We receive a very high volume on, these are general queries, sales related queries, other specific queries and daily business emails. It has always been this way ever since. It was manageable earlier because the volume was low and we didn't plan it properly, now we are stuck and not sure what is the best way to handle it?

Is there way to segregate these emails so that person A attends business emails person B attends only sales queries? Is installing a local mail server like Exchange the solution?

Dear experts, please help.
Nagendra Pratap Singh
Desktop Applications Specialist

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