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Do I need a Ticketing system?

Last Modified: 2016-05-20

We receive a very high volume on myemailid@mydomain.com, these are general queries, sales related queries, other specific queries and daily business emails. It has always been this way ever since. It was manageable earlier because the volume was low and we didn't plan it properly, now we are stuck and not sure what is the best way to handle it?

Is there way to segregate these emails so that person A attends business emails person B attends only sales queries? Is installing a local mail server like Exchange the solution?

Dear experts, please help.
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