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Do I need a Ticketing system?

Hi,

We receive a very high volume on myemailid@mydomain.com, these are general queries, sales related queries, other specific queries and daily business emails. It has always been this way ever since. It was manageable earlier because the volume was low and we didn't plan it properly, now we are stuck and not sure what is the best way to handle it?

Is there way to segregate these emails so that person A attends business emails person B attends only sales queries? Is installing a local mail server like Exchange the solution?

Dear experts, please help.
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Sushil Sonawane
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If you have large volume receive mail then you have to create new e-mail id on hosted solution or install a local mail server like exchange solution.
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Nagendra Pratap Singh
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@sushil84, thanks, how Exchange can help us in this regard? I need more details to understand, I'll appreciate a few lines from you on this.

@npsingh123, thanks, I'm waiting for more suggestions.

@VCBooth, thanks, I'll check spiceworks' help desk system as suggested by you.
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But you do not have to set up your own mail server to do these things. Whether or not to host your own mail would depend on the number of users and costs to determine if that is worth your while.
You don't have to with Spiceworks - just need to point the Spiceworks server to a POP account if you wish - have it check every few minutes to see if a new email has come in.

You will also need to setup a SMTP account to send out responses and automatic requests etc.
Thanks guys,
I'll study all the suggestions today and will get back.